GoDaddy Inbound reviews

3.4

54% would recommend to a friend

(60 total reviews)
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Aman Bhutani

67% approve of CEO

40% positive business outlook

Inbound employees have rated GoDaddy with 3.4 out of 5 stars, based on 60 company reviews on Glassdoor. This indicates that most Inbound professionals have a good working experience there. GoDaddy is rated in line with the average (within 1 standard deviation) by Inbound professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

60 reviews
4.0
Aug 29, 2018

Read The WOW Reviews

Recommend
CEO approval
Business Outlook

Pros

Good industry and pay. Customer base is a blessing.

Cons

Looking at other reviews about WOW scores ought to tell someone something. 130% new contribution, 9.6 CSS on 65 surverys, yet my WOW is 63%. Love the positive punishment. As well trying to sell on accounts with 1 domain and no clue. Either turn on Alexa and cut us loose or let is be consultants who think long term about the customer base. We understand how much debt gddy carries, but there are smarter ways to service the debt than jamming customers.

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GoDaddy Response
7y
Thank you for the feedback. To bring clarity to our Wow evaluation in comparison to customer satisfaction scores (CSS), the difference is the outcome we know versus a perceived experience. What we review with our wow criteria is the long-term outcome of the interaction. For example, a customer that feels like they got great service will typically respond with a favorable score (CSS), but if we monitor the call and know that the customer will have to call back in to get their issue resolved, the Wow score is low. It's the long term experience of our customers that really matters when we consider quality versus an in-the-moment response.
1.0
Aug 4, 2018
Recommend
CEO approval
Business Outlook

Pros

Company parties and prizes tax free!

Cons

Great idea of a culture but not allowed to experience it. Plenty of shiny toys like bikes and carts but never allowed off the phone long enough to use them. This company broke me.

1.0
Mar 13, 2018
Recommend
CEO approval
Business Outlook

Pros

-Good cafeterias/food options -It's safe. Slackers that never hit their goal can survive forever. Just be a "yes man" smile and drink the Kool-Aid, you'll do just fine.

Cons

-Branding/vision is an utter nightmare. One manager will have a meeting pushing sales figures and big numbers, then another manager will have a meeting saying they no longer value sales (sales goals go up regardless of the shark "culture" they're trying to do away with). -They don't make products and services people get excited about, so to make up for poor figures for shareholders, they squeeze every penny out of their sales teams/employees. -They try to control the narrative about bad news so they will tell you "good news" is coming but this good news is usually cuts in commission, higher sales goals, less pay, more QA and they expect you to be excited about it.

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GoDaddy Response
8y
Thank you for taking the time to leave feedback on your experience with is. First and foremost, GoDaddy’s focus is around creating a world class customer experience which stems from our idyllic culture. We want every employee to have meaningful conversations with our customers about their dreams and aspirations and in turn offer them a product solution that will help them make that dream a reality. We hold the entire customer experience, including our product teams, to a higher regard than just selling our customers a product. We will always continue to grow our organization to make sure we reach and help as many small business customers as we can, with that growth there are times where we need to raise what is expected from our employees around goals and targets. This is true in every company that wants to make a difference for their customers and their people. When making any type of change we will always look at how it will affect our customers, our people, and our business. Over the last few years we have invested a lot into our facilities for our employees. It’s important that our people work in an environment where they feel like they can be their authentic self and we provide areas for them relax and decompress. Whether that be taking a slide down to lunch, taking a pedal cart out for a spin, appreciation contests, or challenging a friend to a game of ping pong. One of our core values is Live Passionately; so we do our best to give our people the time they need to spend with their families and a place to walk into where they can do their best work.
Viewing 49 - 51 of 60 Reviews

Glassdoor has 3,697 GoDaddy reviews submitted anonymously by GoDaddy employees. Read employee reviews and ratings on Glassdoor to decide if GoDaddy is right for you.