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      Gong

      Engaged Employer

      Gong reviews

      4.4

      91% would recommend to a friend

      (515 total reviews)
      avatar

      Amit Bendov

      98% approve of CEO

      91% positive business outlook

      Ratings by demographic groups

      Gong has an employee rating of 4.4 out of 5 stars, based on 515 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Gong employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      515 reviews
      5.0
      Apr 16, 2021

      Great Learning & Training, Intelligent Teammates, Strong Product

      Sales development representative (sdr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      - The product-market fit is great. It's an innovative and valuable platform with a strong need in the market. - The training and coaching you get is world-class. It'll stretch you to grow and become a better at sales. - The pay is pretty good, lots of nice perks and benefits of a well-funded company - They actually pull off the remote work situation really well - Likely to IPO soon

      Cons

      - It's in hyper-scale phase right now, so they're hiring tons of sales people, increasing quotas, and dividing the territories smaller. You have to work harder... AND smarter, if you want to keep up. - Most software companies(the best fit) either bought Gong, or have been heavily prospected by reps in the past. You'll have to penetrate new industries, a lot of which are resistant about call recording and slow to adopt new tech. - Outreach is the slowest and most inefficient Sales Engagement platform of all time.

      5.0
      Apr 9, 2021

      Such an incredible opportunity

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Extremely supportive managers - You work with really intelligent, top-notch, world-class people and are never the smartest in the room - Really collaborative and supportive team members - Best onboarding experience even though we are remote - Amazing benefits (2 days off at the beginning of each quarter, and unlimited vaca which is sometimes hard to find in CS), super fun team + ERG events - The product speaks for itself- customers love you - Gong is growing FAST - tons of room for growth and opportunity - Everyone (managers included) embraces feedback, vulnerability, and becoming better and always growing. (Huge growth mindset culture) - We're encouraged to always step outside of our comfort zone and think about if the processes we have are best serving our customers

      Cons

      -Don't feel as connected as I could to team members because I onboarded remotely, but that's not really Gong's fault

      2.0
      Apr 6, 2021

      Rocketship "growing pains" at the expense of SDRs

      Sales development representative (sdr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great best-in-class product Diversity is actually valued (almost all SDR leadership are women and/or POC) Seasoned leadership that has been around the block and know how to run a company efficiently Genuinely great people to work with There are many career paths available at this point in the company, with some caveats Minus the current growing pains (detailed below), the company is poised to become a big player

      Cons

      There are a lot of conflicting attitudes within the SDR org. Leadership say one thing but their actions say another. Gong prides themselves in having the best-in-class SDRs. The extensive interview process for an entry level role proves this. Because of this, Gong expectations are high for SDRs; everyone is expected to at minimum hit 100% or higher. However with quotas raised in order to hit company rocketship $$$ goals, SDRs have not been set up for success. When the books/leads are of poor quality & poor volume and a significant chunk of the org is no longer hitting quota, SDR morale takes a hit. Activity is up, outreach is still famously creative, and reps are doing everything they can to the best of their abilities. Morale is low because we've moved from everyone crushing to reps scraping by to hit their numbers or not hit at all. When not hitting quota affects your career path/length, it makes it that much worse. Again, SDRs are hired at Gong because we are best in class. At some point leadership needs to reflect on if people aren't succeeding because either Gong no longer is hiring the best reps, or if because expectations are misaligned. Hopefully the answer is clear.

      avatar
      Gong Response
      5y
      Thank you for your thoughtful feedback. We will be better for it as we take action. - Ryan, CRO PS. I will continue to offer 1:1 time to discuss areas of improvement or simply connect to get to know one another. :)
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      Glassdoor has 530 Gong reviews submitted anonymously by Gong employees. Read employee reviews and ratings on Glassdoor to decide if Gong is right for you.