The title "Dispatcher" is misleading. 90% of what we do is not in the job description. As a Greyhound Dispatcher you'll be MANAGING drivers; planning regional logistics; monitoring/locating buses; facilitating passenger reroutes; inputting drivers' payroll information; scheduling cabs and hotels for staff; arranging 'rescues' for buses that break down; executing State, Federal, and Military contractual agreements; etc., all while having to answer a non-stop ringing phone. Keep this in mind: $18 an hour may seem great on paper to just be a dispatcher, but you'll be in charge of all of the above listed responsibilities on a daily basis. And after dealing with all of this, we have yet to receive any kind of raise in the last 2 years. Work/life balance doesn't exist. There are 3 shifts (morning, evening, and overnight). You have no choice on which shift you work and no one has weekends or holidays off. Benefits are also outdated. You get 2 weeks of vacation for your first 5 years. You cannot request additional unpaid time off. Unfortunately, dispatchers have too many overwhelming responsibilities that you're not compensated fairly for because they're not even on the job description. Also, the lack of knowledgeable upper-management leads to poor planning, which then creates problems that management leaves dispatchers to fix. Don’t get stuck here.
