Greyhound reviews

3.0

41% would recommend to a friend

(449 total reviews)

Bill Blankenship

30% approve of CEO

30% positive business outlook

Greyhound has an employee rating of 3.0 out of 5 stars, based on 449 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Greyhound employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

449 reviews
2.0
Aug 6, 2015

Revenue Department

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Friendly co-workers and great team work opportunities. Good benefits. Company in general is a good place to work, just really comes down to what department/manager you work for.

Cons

The cons of Greyhound really are determined by which Director and manager you work for. In my group, if you are a good employee the reward is to pile on more. The best way to make it thru is to not be too good or too fast, or they will pile up on you until it is no longer tolerable. They will get around to a promotion, but only when forced, due to other circumstances. With each promotion new work is given, but very rarely do they remove any responsibilities. The senior manager of this department is also extremely rude and offensive to anyone that has the word associate in their title and to other managers that she deems “not smart“, which can make working with other departments difficult. Greyhound is a good company, just be careful of the group you end up in and you have to stand up for yourself quickly or will be taken full advantage of.

1.0
Aug 30, 2014
Recommend
CEO approval
Business Outlook

Pros

Opportunity to have a long tenure with a 100 year old company, Free bus travel (if you can use it...it takes days and days to get anywhere on a bus) Company gives free DART passes for corporate employees living in Dallas Ft. Worth, Good people to work with

Cons

Numerous cons. For starters, the company's achillies heal is it's fare and booking software. It was written in 1989 (no not making this up) Because of this archaic software, Greyhound can not give a decent web site experience, use electronic tickets, can not tell customers (or employees) where busses are. This company is stuck in the late 80's in technology, and upper management is fighting tooth and nail to upgrade it. There is a "good ol Boy network here. Many complacent mangers who are lazy, drivers are rude to passengers, mis communication between all departments (one had does not know what the other is doing...and there are ALOT of hands in the company), Employees in the field who do not use the bags system properly, and therefore customer's bags become "missing". Company is very money poor and will not spend any cash to help fix these issues. They constantly try to cut corners and make one person do the job of 2 or even 3. Customer service is so over worked, they are burned out. The old timers go around saying "we are an icon in the travel industry" when clearly we are a joke. And the one I find the most sickening "only 1 percent of our customers complain" The arrogance here is just mind boggling (yes I am looking for another job and will be leaving here as soon as I find one)

1.0
Nov 3, 2021

Stay AWAY!!

Recommend
CEO approval
Business Outlook

Pros

A week stay at a 4 start hotel, free breakfast, lunch and dinner, you get to see the country

Cons

BEING AWAY FROM HOME, $100/DURUNG TRAINING, HAVING TO BE AVAILABLE 24/7, WAS SOLD A DREAM

Viewing 16 - 18 of 449 Reviews

Glassdoor has 467 Greyhound reviews submitted anonymously by Greyhound employees. Read employee reviews and ratings on Glassdoor to decide if Greyhound is right for you.