Grow.com reviews

About 80% of the time the product worked as advertised. The other 20% was extremely painful and taxing on employees. I was told about every three months that things would get better, that we'd fix big issues, that we'd improve the customer experience, etc. I had weeks where none of my customers could use the platform, and I could do little else but tell them "I'm sorry about this, and I don't know when/if any this will ever get fixed." Some poor management decisions have led to extremely high VP/Executive turnover in the last couple years. Also, a massive layoff in December 2019 left many employees jobless right before the holidays. After spending months increasing new hires, investing in expensive executives, and kick starting half-baked initiatives that didn't pan out, cutting 40% of the company was an incredibly bad look. About the product itself, many new features seemed hastily thrown together in an attempt to appease ownership and board. The application improved by leaps and bounds over my time working at Grow, but instability would rear its ugly head every few months as part of the pains of scaling. Lastly, opportunities for more responsibility were hard to come by. I don't blame any middle management for this though, their hands were tied with budget and headcount restraints. When a department and company are shrinking, it can be hard to promote people, even if one feels their team members deserve more responsibility/pay.

No upward mobility. Even if you have the potential and skills to lead, Grow hires from outside the company to get their managers and VPs. There is generally a lack of communication between teams. If you aren’t of the same opinion as the management, you are likely to be marginalized and eventually asked to leave Grow. Lack of communication between management and employees. If a manager doesn’t like someone, they are usually let go without much explanation of what they did “wrong” or what they could do to improve---whether or not they were performing poorly. Some very hard and valuable workers have been let go without knowing what they could have done better. Expectations change frequently and are not communicated well to the employees. Employees “on the ground” don’t know what they need to do to succeed. It didn’t used to be this way, but management lets people go in order to bring their high-level friends in. Upper-level management tends to be prideful and care about looking cool to the customers, but as a result, they care less about the individual employees than they used to. It feels like there is not much of a long-term plan in many areas (marketing strategies, sales, pricing, etc.). Plans change every couple months.