Guitar Center reviews

2.8

39% would recommend to a friend

(2,734 total reviews)
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Gabe Dalporto

29% approve of CEO

23% positive business outlook

Guitar Center has an employee rating of 2.8 out of 5 stars, based on 2,734 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Guitar Center employee rating is 21% below average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

3K reviews
4.0
Mar 2, 2014

Requires Dedication and Talent

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Compensation based on performance. This job will not pay you well for being a music enthusiast and cool person. It pays for performance, either in sales and customer service or executing operations needs. Third party review to insure competitive base rate pay for associates. A growing company. For the past several years Guitar Center has been opening new locations, and expanding its services, including instruction, rentals, and band and orchestra equipment. This means more positions, more available promotions every year, and more kinds of jobs. Interesting and fun work environment with boutique merchandise, customers and other employees with the same interests. Industry leader. With the biggest, most successful company in musical instrument sales, you are working with the best. They will train you throughout your career on how to organize and serve your clients, and close deals. Outstanding discounts for employees on musical equipment. Benefits including group health insurance, paid vacation time, and retirement planning.

Cons

Commission based compensation is not stable enough for some employees. This is a job that requires talent and skill in sales and often as a musician as well. Hard work is necessary, but some people are good at sales, some are not. Currently no profit sharing or company match to 401(k). Promotion may require willingness to relocate. Currently owned by parent company Bain Capital. Although Guitar Center's finances are rated as stable and every store in the chain is profitable, it does not have the highest financial rating available and some question it's ability to pay it's debt to Bain Capital and go public again.

2.0
Feb 28, 2014

Weak Management Kills the Fun

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It's the Music Industry! Fun, enthusiastic and talented people are everywhere. The products and stores are interesting. Sessions and the Youtube channel and the Buyer's Guide are the leading titles in music retail.

Cons

The upper management is beholden to Bain Capital Partners. They're terrified to make decisions and often are unqualified for their roles. Lots of leadership turnover and no clear paths up this ladder. The huge egos and second guessing of every decision from every department makes a lot of wasted energy.

3.0
Feb 27, 2014
Recommend
CEO approval
Business Outlook

Pros

The company has come a long way since I've been here. There have been a lot of changes to the overall structure of the company and policies and procedures. Recently, the company has been hit by labor unions, so, almost in response, the company has now become "pro associate". It's great to see the company start caring for the associates more, but still leaves a large gap in the care of it's management staff.

Cons

The company has a tendency to carrot dangle upward mobility opportunities. The pay difference between Operations and Sales is ridiculously out of whack. The company is apparently investigating this and hopefully will address it in the near future.

Viewing 2497 - 2499 of 2,734 Reviews

Glassdoor has 2,798 Guitar Center reviews submitted anonymously by Guitar Center employees. Read employee reviews and ratings on Glassdoor to decide if Guitar Center is right for you.