Guitar Center reviews

2.8

41% would recommend to a friend

(2,729 total reviews)
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Gabe Dalporto

28% approve of CEO

24% positive business outlook

Guitar Center has an employee rating of 2.8 out of 5 stars, based on 2,729 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Guitar Center employee rating is 21% below average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

3K reviews
4.0
Mar 7, 2012
Recommend
CEO approval
Business Outlook

Pros

If you are a musician, it will be tough to find a better place to work. The discounts are immensely helpful when it comes to gathering your gear. However, sometimes it is difficult to find a reward in the (often) large amounts of work you are asked to do. The concept is wonderful: Work in an environment where you are able to sell gear to people who need it. Commission makes sense in this workplace; sell a larger item, see a larger reward. However, this is about where the problems start.

Cons

Although as a GC employee you are working in the largest music retail supplier in the US, you are not readily equipped to sell that merchandise, which leads to the misconception that employees are ignorant. This is often not by choice. Without proper training on new items (which of course is supposed to be covered in the online certifications, but this feels more like homework than actual knowledge building), we are often left without an answer when a customer asks about a new piece of gear. This leads to wasted time using the dreadfully slow computer terminals to locate an answer. We are ill equipped, underappreciated, and under compensated.

4.0
Jan 7, 2012
Recommend
CEO approval
Business Outlook

Pros

Discount Connections with other musicians Promotions are easily attainable Very relaxed environment; they feed off of weird/quirky personalities Sometimes famous musicians come in the store The management at the store I work at are phenomenal and are always willing to help.

Cons

Pay- if you're on the sales floor you're working for hourly plus commission Customers can either be very arrogant, they are musicians after all, or incredibly clueless. Example: "I am looking for strings for my brother, but I don't know what brand he likes, the size, or the kind of music he plays.....or if he has an electric or acoustic...can you help me?" The goals the management sets, whether it be sales, pro coverage, or follow ups, can be unreachable if you are new and don't have clientele. If you are female...prepare to be offended by both customers and co-workers daily.

4.0
Nov 11, 2011
Recommend
CEO approval
Business Outlook

Pros

The gene pool is pretty shallow in most stores, so if you work hard, it's easy to move up the ranks. Tons of cool gear, great employee discount, decent benefits and flexible scheduling (within reason).

Cons

Very high turnover at all levels, a promotion might mean moving across the country, you have to sell extended warranties (blech!), and since it's retail, you have to work nights + weekends + holidays. Sales can be a vicious cycle too. The more you sell, the more they expect you to sell.

Viewing 2704 - 2706 of 2,729 Reviews

Glassdoor has 2,793 Guitar Center reviews submitted anonymously by Guitar Center employees. Read employee reviews and ratings on Glassdoor to decide if Guitar Center is right for you.