Does HMSA pay their employees well?

According to anonymously submitted Glassdoor reviews, HMSA employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at HMSA. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at HMSA?

23% of HMSA employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HMSA 3.0 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at HMSA?

Business Analyst (19) , Customer Service Representative (13) , Manager (9) , Analyst (7) , Claims Examiner (6) , Project Manager (6) , Senior Business Analyst (5) , Senior Systems Analyst (4) , Systems Analyst (4) , Customer Relations Representative (3) , Program Manager (3) , Senior Project Manager (3) , Software Engineer (3) , Administrative Assistant (2) , Applications Developer (2)

What are the pros of working at HMSA according to real employee reviews?

"Great environment and people to connect with." ((in 33 reviews)); "Good benefits overall." ((in 27 reviews)); "+ Good work/life balance" ((in 11 reviews)); "Coworkers are great and a lot of job openings." ((in 7 reviews)); "Work from Home is great" ((in 6 reviews))

What are the cons of working at HMSA according to real employee reviews?

"Low pay and cut the travel department in Keaau." ((in 38 reviews)); "There are too many managers and above trying to climb up or hold onto their positions and those same managers don't seem to care about those doing the work to support their operations." ((in 13 reviews)); "Leadership is horrible in most departments in terms of senior managers and above" ((in 9 reviews)); "It's difficult to find parking garage." ((in 5 reviews)); "High turnover, inadequate training for complex work, a top leadership not concerned about employees despite rhetoric." ((in 5 reviews))

What are employees saying about HMSA layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HMSA layoffs and their outlook for job security at HMSA in 2026.

What are the top reviewed HMSA locations?

Honolulu , Kapolei , Hilo , Honolulu District , Detroit , Oahu Island , Troy , Kailua Kona , Keaau , Pearl City , Hawaiian Gardens , Kea‘au , Kalihi Kai

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HMSA

HMSA reviews

3.0

23% would recommend to a friend

(286 total reviews)

Mark Mugiishi

30% approve of CEO

24% positive business outlook

Ratings by category

3.1

Diversity & inclusion

3.0

Work/Life balance

2.7

Compensation and benefits

2.6

Culture & values

2.5

Career opportunities

2.2

Senior management

HMSA has an employee rating of 3.0 out of 5 stars, based on 286 company reviews on Glassdoor which indicates that most employees have an average working experience there. The HMSA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

286 reviews

4.0

Jul 24, 2025

Good Time But Wouldn’t Go Back

Business analyst

Recommend

CEO approval

Business Outlook

Pros

Enjoyed my time there with coworkers until company announced they were conducting layoffs. Gave a 6 month notice teams would be laid off.

Cons

Decided to outsource majority of jobs to India instead of keeping jobs locally.

1.0

Jul 14, 2025

Bad management

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great coworkers is the only pro

Cons

Bad management at Executive level, decisions are not made at an appropriate level. Executives only care about their own pockets, no care for members, employees, providers, health centers. Extremely low pay. Only major holidays off. No work life balance. Short staffed.

4.0

Jul 8, 2025

Good entry level job to learn about Health Insurance

Navigator

Recommend

CEO approval

Business Outlook

Pros

You learn a lot fast. You learn so much about the health insurance industry thats transferable to many other roles

Cons

It’s a call center. Overworked and constantly monitors for performance

Viewing 10 - 12 of 286 Reviews

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Jobs at HMSA

Retail Associate - Maui

Accounts Receivable Representative

Strategic Executive Assistant

Honolulu, HI

View job

Community Health Worker (Advanced Care)

Team Lead - Customer Relations

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Good Time But Wouldn’t Go Back

Bad management

Good entry level job to learn about Health Insurance

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