HSA Bank reviews

3.6

79% would recommend to a friend

(127 total reviews)
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Chad Wilkins

80% approve of CEO

61% positive business outlook

HSA Bank has an employee rating of 3.6 out of 5 stars, based on 127 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HSA Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

127 reviews
2.0
Jun 9, 2021
Recommend
CEO approval
Business Outlook

Pros

Okay benefits and pay. Colleagues try and are generally well-intentioned.

Cons

Communication is AWFUL: -Management is an effectual attempt at command and control. Managers give contradictory directions that middle-managers (half) pass on without reconciling the differences and then management gets confused when people are confused. When layers of management are present in the same meeting, the messages change because middle-management has to hide its own agenda to kowtow to superiors. The command chain expects chain but does nothing to earn it. -Not given the information or resources needed to accomplish assigned tasks. Information is withheld either out of fear or as a source of power. -It's not clear what people's jobs are; sometimes they don't even know. Having a one-time meeting to explain a reorganization doesn't cut it, especially when people continue telling you that they're confused. Nothing to differentiate our service and an inability to explain why we even exist.

2.0
Jun 8, 2021

Sinking ship

Recommend
CEO approval
Business Outlook

Pros

Nice people at HQ - folks try

Cons

Service is terrible, no real differentiators and sales leadership feels berating the team creates greater morale. There is zero brand recognition in most markets, zero marketing or lead generation and very few positive references.

3.0
Jun 8, 2021

Needs improvement

Recommend
CEO approval
Business Outlook

Pros

Benefits are decent , pay for what we do is ok, and I really truly feel they try to be inclusive and diverse. I do appreciate that.

Cons

How they communicate procedures and changes is scattered and inefficient, Their tech is kind of bad for a financial institution. Their quality assurance is super picky for the customer facing side but other departments not held to that same standard .

Viewing 55 - 57 of 127 Reviews

Glassdoor has 134 HSA Bank reviews submitted anonymously by HSA Bank employees. Read employee reviews and ratings on Glassdoor to decide if HSA Bank is right for you.