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Harbor Freight Tools

Engaged Employer

Harbor Freight Tools reviews

3.6

63% would recommend to a friend

(3,449 total reviews)
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Eric Smidt

67% approve of CEO

57% positive business outlook

Harbor Freight Tools has an employee rating of 3.6 out of 5 stars, based on 3,449 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Harbor Freight Tools employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

3K reviews
5.0
Feb 16, 2023
Recommend
CEO approval
Business Outlook

Pros

~ Great pay and regular raises ~ Good bonuses ~ Great Benefits ~ Good culture in the workplace when the manager is good

Cons

~ Hard to have work life balance with irregular schedules ~ High Pressure to meet sales quotas on programs ~ Breaks often get missed if even one person calls off ~ Not very much overtime opportunities

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Harbor Freight Tools Response
3y
Thank you for taking the time to share your feedback with us. We are always happy to hear from our hardworking leaders. We depend on all our Associates to provide a great customer service and build a great place to work. We are grateful for all you do. Here at Harbor Freight, we take pride in our people first culture, and we highly encourage you to continue providing us with your suggestions. Thank you for your continued hard work in Delaware, OH and we are glad to have you on the team!
1.0
Jan 11, 2023
Recommend
CEO approval
Business Outlook

Pros

High pay rate compared to the rest of the industry. Decent paid time off accrual.

Cons

Poor support from management staff. Scheduling seems random and thrown together at the last minute, many weeks the schedule for the following week is not posted until the absolute last day. Understaffed at almost all times creating a stressful environment. Unrealistic sales goals which are completely unobtainable unless underhanded methods are employed. Basically any other draw backs of working in retail. It is a volatile industry which provides little to no support from higher management and provides you with a horrible work/life balance.

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Harbor Freight Tools Response
3y
Thank you for taking the time to share your experience with us. We always welcome the opportunity to hear from our hardworking team. Here at Harbor Freight, we are committed to building a work/life balance, and we believe in providing respectful schedules for all our Associates. Our goal is to build a great place to work, and we highly encourage you to reach out to your HR Partners to discuss any concerns or you may email me at culture@harborfreight.com. Thank you for your continued hard work and we appreciate your feedback.
2.0
Nov 23, 2022
Recommend
CEO approval
Business Outlook

Pros

Competitive pay,some helpful management.Some good benefits.

Cons

Very aggressive customer info collecting practices. Customers feel harrassed if they don't want to give the info store requires leading to rude and impatient customers.Management will swiftly reprimand if the hourly metrics slip at all,even if store is slow or customers just dont want to give info.They literally want: name,phone #,email,address of every customer.

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Harbor Freight Tools Response
3y
Thank you for providing us with your feedback. We would not be able to accomplish all that we do without hardworking Associates like you. We understand that our culture may not be the right fit for everyone, but we are committed to building an environment where our Associates have the opportunity to flourish and succeed. We want you to know that your feedback is important to us in our efforts for continuous improvement. Thank you for your hard work and we wish you the best in your career journey!
Viewing 250 - 252 of 3,449 Reviews

Glassdoor has 3,496 Harbor Freight Tools reviews submitted anonymously by Harbor Freight Tools employees. Read employee reviews and ratings on Glassdoor to decide if Harbor Freight Tools is right for you.