Headspace reviews

Inaccurate financial forecasting. Lack of comprehensive financial assessment and exploration of income streams. Post-merger too much focus on the marketing of the meditation app content vs. energy put into developing direct to consumer clinical offerings and maximizing sources outside of EAPs. Lack of transparency or engagement of clinical leadership experts in problem solving. Lack of company alignment of espoused values. Said they valued feedback however they did not seem to value advocacy or problem solving and preferred worshiping the company and CEO blindly. They don’t maximize the healthcare expertise they have in-house to improve operations. The layoffs in the summer were executed horribly and would not meet the standards of the healthcare practices in my region or the standards of the licensing board. Unnecessarily negatively impacted clients and therapists. All clinicians are held to the ethical standards of their licensure which protects against theft of information etc. If there were privacy breaches due to being given notice those clinicians would have lost their licenses which I doubt most people would put at risk so the reason for not giving clinicians or clients notice was not valid. By laying clinical staff off effective immediately this left notes unwritten as well as transition notes from the treating provider unwritten. Thus members were left with incomplete medical records and no input from treating providers on transition needs or appropriate transfers. Clients have a right to complete medical records. "If it isn't documented it didn't happen." Even from a corporate business standpoint none of those services could be billed so there was a financial loss to the company as well as a risk for lawsuits. This was very disruptive to treatment as the relationship is a significant factor in therapy and you can't simply swap out one therapist for another. Not all therapists have the same knowledge of specialty treatment modalities. The layoff overburdened the clinicians who remained and negatively impacted morale. This is a company where toxic positivity was rewarded over skillset and experience. Those who seemed to go above and beyond in their positions were not spared from this layoff. They reduced benefits multiple times before and post layoff so the incentives shrank as demands increased. 5 months later they are hiring clinicians again due to unanticipated attrition. There were limited growth opportunities on the clinical side for promotion.

After Headspace "merged" with Ginger, Ginger's leadership took over mostly all aspects of the Headspace brand and company. And that's where it all started going down hill. Enormous turnover rates (mostly women and headspace leaders leaving). Headspace's mission is now more profit driven and making an equitable IPO. They no longer care for it's members and it's employees. Ginger's application is monolithic and outdated. During the unification process, most tech leaders decide on going with the vendor / solution to keep that no one has either heard about or are some other startup(s) that probably line their own pockets. From my experience after the merger, I found to realize that there were shady kick back deals that were made, and most of the tech leadership that took over are former silicon valley types with failed start ups who are not qualified at all to do their jobs - they obviously got the job through some connection or hook up. So they think they know what they're doing but are completely mis-interpreting things. And when their own staff is telling them they're not abiding by best practice, it becomes ignored and tempers flail - dictatorship. Headspace before the merge was also known as a pretty woke company, but now there's a sense of faux/fake wokeness. The CEO will sometimes slip up and will end up apologizing for it later. There have been many times where I felt like my work environment was hostile and I was psychologically unsafe to voice my opinions, leaders lost their temper in front of everyone and demanded ridiculous requests that goes against industry best practices, violating compliance. Even the compliance teams are incompetent because they were team Ginger. I repeat, do NOT work here unless you want to work for incompetent leadership who are disorganized, profit driven, do not communicate with their team or others - especially in decision making (and when they do, they don't take your opinions and expertise seriously), who are making it up as they go, who DO NOT TRUST their own team and their expertise and you want to work in a hostile environment. - Gaslighting - Brightsizing - Dictatorship - Disorganized - Incompetent leaders who are "faking it" - Shady side deals and kick backs, juggling multiple jobs at once. The list of cons go on forever.