Is HealthEquity Inc. a good company to work for?

HealthEquity Inc. has an overall rating of 3.2 out of 5, based on over 982 reviews left anonymously by employees. This rating has decreased by 11% over the last 12 months. 53% of employees would recommend working at HealthEquity Inc. to a friend and 53% have a positive outlook for the business. The best reviews about HealthEquity Inc. have been left by employees working as Business Analyst , Client Service Representative and Service Delivery Manager .

Does HealthEquity Inc. pay their employees well?

According to anonymously submitted Glassdoor reviews, HealthEquity Inc. employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at HealthEquity Inc.. This rating has decreased by 11% over the last 12 months.

How satisfied are employees working at HealthEquity Inc.?

53% of HealthEquity Inc. employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HealthEquity Inc. 3.4 out of 5 for work life balance, 3.3 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at HealthEquity Inc.?

Member Service Representative (41) , Customer Service Representative (28) , Service Delivery Manager (28) , Manager (25) , Member Service Specialist (20) , Member Services Specialist (20) , Senior Software Engineer (18) , Implementation Manager (13) , Member Services Representative (13) , Director (12) , Analyst (11) , Client Service Representative (11) , Software Engineer (11) , Business Analyst (10) , Member Service Representative II (9)

What are the pros of working at HealthEquity Inc. according to real employee reviews?

"Great benefits and the company is well diverse." ((in 125 reviews)); "Great people and a good company that truly believes in its product." ((in 54 reviews)); "Great Team members" ((in 44 reviews)); "Pay was great" ((in 37 reviews)); "Good Work/Life Balance" ((in 34 reviews))

What are the cons of working at HealthEquity Inc. according to real employee reviews?

"They show their "purple culture" through constant layoffs." ((in 19 reviews)); "Awful managers." ((in 13 reviews)); "Upper management has lost touch with the front line workers." ((in 11 reviews)); "The content we go over needs at minimum 6 weeks of training." ((in 10 reviews)); "training is definitely valuable, but it would be even better if we received additional compensation for taking on these extra responsibilities." ((in 8 reviews))

What are employees saying about HealthEquity Inc. layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HealthEquity Inc. layoffs and their outlook for job security at HealthEquity Inc. in 2026.

What are the top reviewed HealthEquity Inc. locations?

Draper , Irving , Salt Lake City , Dallas , Tempe , Louisville , Milwaukee , Phoenix , Price , San Mateo , Atlanta , Lehi , Sandy , New York , Houston , Seattle , South Jordan , Richfield , Kansas City , Mesa , Celina , Texas City , San Diego , San Francisco , Parker , Miami , Alpharetta , Utah , Dallas-Fort Worth , Cleveland

HealthEquity Inc. reviews

3.2

53% would recommend to a friend

(949 total reviews)

Scott Cutler

33% approve of CEO

53% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.4

Work/Life balance

3.4

Compensation and benefits

3.3

Culture & values

2.9

Career opportunities

2.8

Senior management

HealthEquity Inc. has an employee rating of 3.2 out of 5 stars, based on 949 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HealthEquity Inc. employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

949 reviews

1.0

Jan 13, 2021

Failed to deliver

Member services representative

Recommend

CEO approval

Business Outlook

Pros

Double digit pay per hour. CEO is pretty legit.

Cons

-Pay is not competitive for the work involved and has actually decreased over the past 5 years. -Lack of follow through on promises (promised me a raise multiple times over the course of a year, promised resolutions on technical difficulties on server end, promised a career path for high performance) -Nepotism runs thick. -Performance is not consistently rewarded or evaluated. -If you are good at what you do they will not promote or even consider you for promotion, they cannot afford to lose you on the customer service end. -Mediocrity is rewarded as much as above and beyond and will most likely let you excel here. -Bonus's are based on your performance but your performance is also judged by a callers opinion. If they think the company is less than great, they will most likely lump the Team Member into that too, even if the Team Member did everything right. It is not 100% controllable by the Team Member even though it is branded as such. Also, the "evaluators" are inconsistent with what they look for. There are many things that are consistent but there are so many nuances that what is important to one is not to another and this WILL effect your bonus.

HealthEquity Inc. Response

5y

Thank you for your candid review of HealthEquity. Member Services plays a critical function in the business, so even though you're no longer with us, and some of your feedback indicates you felt under recognized, I want to thank you for the service that you did provide to our members while you were with us. The detail of the feedback and advice you've provided is appreciated - it will help us to identify areas of improvement. Bonuses, pay, merit increases, and promotions are all extremely important topics - Thank you for raising awareness and contributing to the experience of future team members! And I have to agree with you - our CEO is definitely "pretty legit" :)

5.0

Jan 10, 2021

Good place to work, People-focused workplace.

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Different Social activities. Chat Groups created for different hobbies (photography, snowboarding, mountain biking, books, videogames..), Many opportunities to improve your knowledge

Cons

In Utah, you'll have to face the snow in winter. Too many meetings.

HealthEquity Inc. Response

5y

Thank you for your review of HealthEquity. It's great to hear that you value the social clubs and opportunities to connect with fellow teammates. I think that's something that has become even more profound to our teammate experience during this time of physical separation. Fortunately, with most of the workforce at home, the snow hasn't been too bad this year! Great point about too many meetings...I think some of that has come from adjusting to remote work, but hopefully the company designated meeting free times and other initiatives see a better balance of meeting time. This sentiment is being discussed and hopefully you'll see the needle continue to move in the right direction regarding that topic. Thank you again for your review!

1.0

Jan 9, 2021

Company Mission is Broken.

Director

Recommend

CEO approval

Business Outlook

Pros

Overall benefits are almost at market competitiveness.

Cons

This company has truly lost their company mission. During start-up the organization had a strong growth strategy that was clear to all employees . This mission/strategy has slowly eroded (especially post WageWorks acquisition). Also, there is a strong lack of diversity at the executive level which you can view yourself by viewing the leader profiles on their company website..

HealthEquity Inc. Response

5y

Thank you for your review of HealthEquity on Glassdoor. I'm sorry to hear that your experience wasn't one that aligns with the goals, culture, and experience that we strive for. Know that even though you're no longer with us, that your feedback is not taken lightly. You're response will help us identify areas where we can continue to improve. Our mission of Connecting Health and Wealth and the company's initiatives to continually promote diversity are certainly important - thank you again for your candid response, and know that it helps to further emphasize the importance of the points you discussed.

Viewing 661 - 663 of 949 Reviews

Jobs at HealthEquity Inc.

Service Ops Support Analyst

Sr Third Party Risk Analyst (TPRM)

Director, AI Enablement