HealthPlanOne Customer Service Representative/Licensed Insurance Agent reviews

Attendance policy is a little ridiculous and they are always changing your assignments based on the needs of the carriers. I have had 8 different supervisors since joining less than a year ago. They have the supervisors running training classes for new agents, all while trying to support their own teams. Commission is way lower than the average.

They cut inbound calls from people that don't transfer calls to brokerage. But if you aren't getting calls to transfer how can you transfer? they don't care its more about transfers than sales and even then its $45 per sale. Literally, all day is spent cold calling to 350+ voice-mails a day and constantly being threatened with being fired. This job is not a long-term one soon this will all be automated online and won't need a real person. The benefits suck for a health insurance place we have cigna and to see your Dr it's $45 Co pay. They don't pay for any birth control or anything like that. If you work here get paid for the training then bounce out.