Hertz reviews

Always under staffed. After Hertz went public recently "the less staff the better" has become upper management's approach. They refer to the staff in the branches as "head count". The less heads the better! This creates big customer service issues because customers are forced to wait on long lines to get a car. No matter how many "heads" upper management gives you they aways demand a 20% increase in revenue year over year. Upper management overbooks reservations and don't come through with the cars to rent. This is another reason customers have to wait so long for their cars. Of course poor customers service scores fall on the Branch Managers and poor scores reduce the bonus you will receive.

Long hours are expected at all levels. Upper management lacks people and management skills required to operate a successful business. Employee development needs to be improved. Company focus is too one dimensional. Financials can magically change with zero explanation or accountability from corporate level (typically costing the lower level employees money). Employee moral as a whole is typically not high. Do not join Hertz with long term ambitions.