Is Highmark Residential a good company to work for?

Highmark Residential has an overall rating of 3.8 out of 5, based on over 455 reviews left anonymously by employees. This rating has decreased by 5% over the last 12 months. 73% of employees would recommend working at Highmark Residential to a friend and 67% have a positive outlook for the business. The best reviews about Highmark Residential have been left by employees working as Regional Manager , Maintenance Technician and Leasing Consultant .

Does Highmark Residential pay their employees well?

According to anonymously submitted Glassdoor reviews, Highmark Residential employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Highmark Residential. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Highmark Residential?

73% of Highmark Residential employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Highmark Residential 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Highmark Residential?

Community Director (54) , Leasing Specialist (47) , Assistant Community Director (37) , Leasing Consultant (29) , Assistant Manager (19) , Maintenance Technician (17) , Leasing Agent (15) , Property Manager (12) , Maintenance Supervisor (11) , Sales Director (11) , Regional Manager (10) , Community Manager (8) , Service Manager (7) , Assistant Community Manager (6) , Leasing Manager (6)

What are the pros of working at Highmark Residential according to real employee reviews?

"Benefits are great and people from corporate to site level are amazing." ((in 51 reviews)); "Highmark Residential hires great people and promotes from within." ((in 17 reviews)); "Good training" ((in 15 reviews)); "Great bonus structure best in the business" ((in 13 reviews)); "Bonus structure for LEASING is great for assistants it's horrible." ((in 10 reviews))

What are the cons of working at Highmark Residential according to real employee reviews?

"Upper Management is next to impossible to get a hold of." ((in 19 reviews)); "There is no work life balance" ((in 6 reviews)); "Hardly closed on any holidays" ((in 6 reviews)); "Many managers don’t even know how to use the software the leasing agents are using, so when prospects engagement is low they are little to no help and it comes off as hypocritical when they want results they themselves would not be able to accomplish." ((in 5 reviews)); "Advancement opportunities are limited in certain areas." ((in 4 reviews))

What are the top reviewed Highmark Residential locations?

Dallas , Houston , Jacksonville , Denver , Orlando , Austin , Tampa , Charlotte , Raleigh , Miami , Atlanta , Nashville , Denton , Westminster , Gaithersburg , Fort Lauderdale , Mesa , Phoenix , Carrollton , Greenville , Savannah , Virginia Beach , Tucson , Louisville , Cary , Arlington , Mesquite , Pearland , Murfreesboro , Pittsburgh

Highmark Residential reviews

3.8

73% would recommend to a friend

(446 total reviews)

Matt Smith

91% approve of CEO

67% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.8

Compensation and benefits

3.7

Culture & values

3.6

Career opportunities

3.5

Senior management

Highmark Residential has an employee rating of 3.8 out of 5 stars, based on 446 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Highmark Residential employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

446 reviews

3.0

Apr 10, 2018

Okay

Community director

Recommend

CEO approval

Business Outlook

Pros

Good Pay, Good Employees, Ok Management

Cons

Long hours, demanding management with lots of restrictions, distressed properties

4.0

Mar 25, 2018

Assistant Community Director

Assistant community director

Recommend

CEO approval

Business Outlook

Pros

Bonus structure and base pay seems to be on the higher end of the industry, even if you are at an older property. The company isn’t big on scripts or shops and they put a lot more trust in decision making at the on-site level. They are really customer service oriented and I don’t feel like just a number, I truly feel part of a family. I see my regional and RVP regularly. People from corporate aren’t strangers and really try to remember all employees by name.

Cons

They did cap the bonuses on leases but even with that cap, they still pay way more than my last two companies. Because it’s a smaller market in Denver there is some worry when sales get talked about. A little bit of a micromanagement style in regards marketing approval which sometimes delays things.

Highmark Residential Response

7y

We love the candor in your review - pros, cons, and advice! Denver is a great market and still going strong. We are happy to discuss any concerns at any time, please don't hesitate to reach out. And you are absolutely right, every associate is important - each individual makes us whole! Thanks for the review and recommendation!

4.0

Mar 22, 2018

Good Foundation

Community director

Recommend

CEO approval

Business Outlook

Pros

- Great Benefits: Health/Vision/Dental, 401k, Paid Vacation/Sick/Personal, Life Insurance, and Flex Spending Accounts. - Development: Lots of growth in the company, which offers a great potential for promotion. I was hired as a Leasing Director years ago and worked my way up to being a Community Director. We promote from within! - Structure: There is a strong team in operations development that manages policies and procedures to keep things in line. The company is well-equipped to provide support when needed, and we have a great IT, HR, Marketing, and Administrative squad. I feel well educated in the laws and regulations required to confidently do my job. - Integrity: For the most part, trust is bestowed on Community Directors to successfully manage their properties for day-to-day operations. There is a LOT of responsibility and very high expectations. Be ambitious and ready to hustle! - Team Work: On-site teams feel like family. Plus you’ll find a great network of managers who work together and support each other.

Cons

- There is not a great work-life balance. Lots of work needs to be done, but not enough hours in the day… resulting in skipped lunches, late nights, and work that is brought home. It’s hard to swallow a 45-50 hour week on a mediocre salary. Most days I'm physically and mentally exhausted, but that comes with the territory. Making a positive difference in the lives of our residents, and bringing in a positive ROI for our investors is the ultimate reward. - It would be nice to get more recognition, such as employee appreciation events, award ceremonies per region, a summer family picnic, a surprise lunch with the Regional Manager... anything would be appreciated! - There’s a lot of strain on Community Directors: short time-frames on reports/projects, redundant software procedures, and lots of "red tape". - Upper management is overworked and stretched thin, therefore can be unavailable when needed. - Employee discounts should be reconsidered. I feel that associates should have a better discount, or at least a more competitive rate for employees who live at their own property instead of a sister property. I currently live on property and feel like I work around the clock- spotting unauthorized occupants, pets, or safety concerns. It’s an asset to have an extra set of eyes, but also a lot of extra work that naturally happens.

Viewing 382 - 384 of 446 Reviews

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