Is Hilton a good company to work for?

Hilton has an overall rating of 3.8 out of 5, based on over 13,646 reviews left anonymously by employees. This rating has been stable over the past 12 months. 74% of employees would recommend working at Hilton to a friend and 63% have a positive outlook for the business. The best reviews about Hilton have been left by employees working as Internship , Director of Sales and Marketing and Intern .

Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

74% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (416) , Front Desk Receptionist (301) , Manager (205) , Sales Manager (195) , Bartender (179) , Guest Service Agent (163) , Receptionist (158) , Server (145) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (109) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Great people and love the workflow" ((in 447 reviews)); "culture is great and they do invest in all their employees" ((in 337 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 264 reviews)); "Work Life Balance is great" ((in 199 reviews)); "But at it's roots are the Team Members who make the hotels great." ((in 191 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 564 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 549 reviews)); "Long hours and underinvestment in some properties" ((in 418 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 365 reviews)); "Managers were bad at communicating with each other and satff." ((in 162 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

What are the top reviewed Hilton locations?

Dallas , McLean , Orlando , Addison , Chicago , Memphis , New York , Atlanta , Tampa , Houston , San Diego , Los Angeles , Miami , Washington , Phoenix , Austin , San Francisco , Carrollton , New Orleans , Columbus , Boston , Honolulu , Portland , Fort Lauderdale , Cleveland , Seattle , Denver , Salt Lake City , Nashville , Philadelphia

Hilton reviews

3.8

74% would recommend to a friend

(11,539 total reviews)

Christopher Nassetta

85% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.6

Compensation and benefits

3.6

Career opportunities

3.5

Work/Life balance

3.4

Senior management

Hilton has an employee rating of 3.8 out of 5 stars, based on 11,539 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

12K reviews

5.0

Jan 22, 2017

Glassdoor

Front desk agent

Recommend

CEO approval

Business Outlook

Pros

The advantages of Hilton brand is a lot! Especially the way you can improve yourself in any case and actually your colleauges want you to improve and help you perfectly..! The brand offers you possibilities to transfer to other Hilton groups even abroad. The Hilton Worldwide University is another advantage that they provide to you and actually all of these homeworks are free..! The leaders are showing you the perfect way in order to teach you the correct way.

Cons

In my opinion i see no disadvantages belong to Hilton Brand. Everything is well satisfying from my colleauges to my managers -leaders-.

Hilton Response

9y

Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do. Keep up the great work!

5.0

Jan 21, 2017

Want a career? Go the 'Hilton' way

Cluster director of business development

Recommend

CEO approval

Business Outlook

Pros

Hilton is also the leading hospitality company when it comes to talent development. I have joined the company right after university and was fortunate to enrol in their post graduate programme called Elevator which fast tracks you to the GM role in a few years thanks to a robust set of training programmes, cross exposure and mentorship. All of this happening in multiple countries and diverse hotels (business, leisure) so you are naturally improving your cultural awareness but also your leadership skills by working with different nationalities and level of experiences. Compared with other hotel companies, I found Hilton provides the right environment, the best learning curve, and career advancement opportunities with the choice between 13 brands. The ride was bumpy at times however the efforts I put in were highly rewarded with timely and significant promotions. In a nutshell, if you are deeply passionate about the industry, seek a fast-paced international exciting career, then buckle up and visit Hilton careers website.

Cons

The company has now developed 13 different brands and the choice can be hard at times so you need to know them well to be able to decide what fits your style of working best. Also, Hilton provides numerous platforms to accelerate your development but be clear about your mid to long term goals so you can select the most appropriate ones for you. The speed of transition between two different countries may depend on local legislation so ensure to do your minimum research before applying so you don't lose patience and miss the opportunity to excel your career.

Hilton Response

9y

Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Be sure to share your ideas on helping potential applicants with your manager. The best ideas come from our Team Members. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do.

5.0

Jan 20, 2017

Cluster General Manager

Cluster general manager

Recommend

CEO approval

Business Outlook

Pros

I work for the company for 47 years and Hilton has made me who I am. I have always been supported in my carrier and been able to develop myself. The company has always respected my private life.

Cons

Large companies tends to standardize everything, why standards should be there it should b leave some space to adapt it to the local environment. Standardisation is a killer of the mind

Viewing 11095 - 11097 of 11,539 Reviews

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Room Attendant - Housekeeper

United States

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