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      Hilton

      Engaged Employer

      Hilton reviews

      3.9

      74% would recommend to a friend

      (11,526 total reviews)
      avatar

      Christopher Nassetta

      86% approve of CEO

      63% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Work/Life balance

      3.4

      Senior management

      Hilton has an employee rating of 3.9 out of 5 stars, based on 11,526 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      12K reviews
      5.0
      Jul 12, 2015

      Good place to work

      Cluster audit manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Employer and been with the company a long time now

      Cons

      Lot of changes due to company growing and innovating. Continuous learn and development which is then good

      1.0
      Jul 2, 2015

      Supervisor at Hilton Newcastle Gateshead

      Supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      You meet great customers and great people.

      Cons

      I don't know where to start from... -The staff food is absolutely awful and it's usually just chips! -The management cares only about profits and that is it... No staff recognition or anything like that... You can be better than anyone you will still get nothing extra and sometimes get pushed because you are the one that can work a lot. -For a supervising position you get 5% more than a casual worker (minimum wage) -None of the higher managers care about what customers think and feel, all they care is about the numbers and that is it. -No one in the entire hotel know anything about the Hilton standards or anything like that because 60% of the people in there are totally incompetent. -I don't know how come Hilton Worldwide lets this hotel be operational... (there are so many complaints that come from the customers and no one cares) -It would be better for someone to work in a corner restaurant than this hotel.

      3.0
      Jun 29, 2015

      Receptionist

      Receptionist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hilton is a great company to grow, there are basically unlimited options when it comes to positions and locations too. They have quite a good training scheme and will try to support in your growth. Since the employee turnover is insanely high, the promotions are coming quite quickly. The Elevator program is a great thing!

      Cons

      Everything depends on your manager. When the manager is good, they will make your life easier. When is incompetent they will make your life living hell. You have to fight for everything, but if you are able to do so, you might eventually get somewhere. Oh and of course, as almost everywhere else in the hospitality industry, the money is ridiculous.

      Viewing 11317 - 11319 of 11,526 Reviews
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      Glassdoor has 13,630 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.