If you are in sales especially inbound sales starting out it takes way too long to start making money. The company gates your call flow and feeds you leads. They feed better leads to top producers and people they like or let them take more calls than the new or average rep. Especially later in the year, I had 2 weeks near the holidays that I took 0 calls on a shift on certain days because of the slow call flow. If the call drops in the transfer or the person hung up prematurely in your intro you still are held accountable and might be pulled off for several hours or even the rest of the night. The turn over was also really bad. I also noticed they did not want you pitching heat, but had a double standard for top producers who blatantly lie to guests, some managers would look the other way. I saw other people fired on the spot for doing much less severe things. Related to that, if you worked in another department you spent 70% of your time trying to diffuse the misinformation sales agents told guests. Advice to other agents, don't do that to callers. Also, our monthly spiffs always seemed to vanish in the ether at the last minute. I think in 8 month's I might have got a bonus once in spite of being a quarterly award winner, which I did get a bonus for that. You were not eligible to receive it either for like 3 months starting out. Also, some departments don't get paid until the guest tours and that's really stressful to budget yourself.
