Corrupt supervisors. Only a select group of agents get quality inbound calls. Management can change how many calls you get, where the calls come from and the frequency of the incoming calls. The agents who produce the most pay the supervisors under the table for these preferred campaigns and skill sets. Many supervisors (all but one are male) have affairs with top producing female reps and several are married men. The rules apply to some, not all and favoritism is a huge negative factor. Drugs and alcohol used extensively by leadership. Very poor training. Supervisors only help a few agents (the ones who are paying them under the table). Very unprofessional language and bullying from a few supervisors in inbound. The more you pay the supervisor, the greater chance of success monetarily. Top producers never use the word "timeshare" though that is what we are trying to sell. When upper management approached about this, they avoid the topic and ignore. Different rules for different agents. Discrimination is at a high. HR doesn't have a clue and inept. The reason there are so many ads placed is because we can't keep agents. Upper management has no idea what happens in the call center. There is so much dishonesty and corruption. This company has a bad reputation in the timeshare industry. An internal investigation needs to take place and leadership terminated and replaced with honest and ethical employees. Orange Lake pays too high a salary to management compared to the industry in Orlando. Greed creates more greed. Not a good place to work but I am forced to stay. Good people leave and the dishonest remain, Upper management needs to clean house.
