Holiday Inn Express reviews

Sometime you may be put in uncomfortable situations with a a guest or a customer inquiring information about the hotel or the room rates, but it helps in the long run as it sharpens your talents for customer service.

Boss is STINGY. Drives a $70,000 car but can't afford to give a 60 year old woman who has been loyal to him for 10 years when everyone else has left him high and dry a raise in the entire 10 years. She is still making $8.00 an hour. He would rather watch an employee struggle ALONE and have a breakdown on the verge of tears while trying to check in 3 groups of 50 children with a youth group, 50+ couples for valentines day, and numerous travelers pulling over because it was a BLIZZARD on Valentines Day. I was working completely by myself trying to handle all of these people while the phone was running off the hook, ALL HE DID WAS ANSWER THE PHONE 4 TIMES. And each time told them to hold and gave me the phone. He is uncapable of even operating our phone system, can't put in a reservation, has no respect for his employees and only promotes people who are of the same race as him. They are constantly hiring because the turnover rate is RIDICULOUS. They had 6 front desk managers in a year in a half. ALSO- can't forget, has multiple complains against him from the better business bureau because he does NOT like to pay people. He's been in lawsuits.