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      Holiday Inn Express

      Engaged Employer

      Holiday Inn Express reviews

      3.4

      55% would recommend to a friend

      (2,639 total reviews)

      Keith Barr

      66% approve of CEO

      53% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.3

      Culture & values

      3.3

      Work/Life balance

      3.1

      Senior management

      3.1

      Career opportunities

      3.0

      Compensation and benefits

      Holiday Inn Express has an employee rating of 3.4 out of 5 stars, based on 2,639 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Holiday Inn Express employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      4.0
      Mar 14, 2015

      Customer service!

      Night auditor/front desk agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get to learn customer service in a fast paced environment.

      Cons

      Working with People with limited skill sets both management and other staff as high turnover. Demanding bosses. Customers can be difficult to deal with at times.

      4.0
      Mar 8, 2015

      I met quite a few of pleasant guest as well as employees, I enjoyed working at the Holiday Inn Express in Washington, DC

      Night auditor/front desk agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      I loved when the guest would come downstairs and just stand at the front desk and just have a general conversation with me sometimes because they couldn't sleep or they just wanted more information about the hotel. And they would let my manager know that I was a very pleasant individual. Compliments like that go a long way.

      Cons

      The benefits were not the best overall, but were durable and manageable. Well it was very comforting knowing that if I went to visit out of town I would be able to get a discount on lodging, Their time-off policies were fair but they would request time off in advance understandable, so. Because coverage had to be made for those days, but sometimes can't always happen. But, not bad.

      3.0
      Jan 22, 2015

      Hard work doesn't really pay off.

      Assistant general manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I loved my job, the guest's, my staff. I was recognized for moving from breakfast attendant to AGM in a year and a half. The owners were ok to work with. The environment was good.

      Cons

      Ownership doesn't appreciate the hard work, dedication, and commitment from employees. Employee incentives were changed to make it almost impossible to achieve. training is at a minimum for anyone who wants to better their knowledge. Management is so desperate for attention from the owner she's willing to destroy anybody's career to get it and her work ethic is horrible. It's very irritating working with a know it all that knows nothing. I have never had a boss ask me "Are you working? Could you not work so hard, you're making me feel bad because I'm not working" I absolutely love that I gave that hotel everything and I was let go, when asked on what terms.... There wasn't an answer.

      Viewing 106 - 108 of 2,639 Reviews
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      ReviewsHoliday Inn Express reviews

      Glassdoor has 2,839 Holiday Inn Express reviews submitted anonymously by Holiday Inn Express employees. Read employee reviews and ratings on Glassdoor to decide if Holiday Inn Express is right for you.