Is Holiday Inn Express a good company to work for?

Holiday Inn Express has an overall rating of 3.4 out of 5, based on over 2,840 reviews left anonymously by employees. This rating has been stable over the past 12 months. 52% of employees would recommend working at Holiday Inn Express to a friend and 51% have a positive outlook for the business. The best reviews about Holiday Inn Express have been left by employees working as Customer Service Representative , Sales Manager and Breakfast Attendant .

Does Holiday Inn Express pay their employees well?

According to anonymously submitted Glassdoor reviews, Holiday Inn Express employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Holiday Inn Express. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Holiday Inn Express?

52% of Holiday Inn Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Holiday Inn Express 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Holiday Inn Express?

Front Desk Agent (320) , Front Desk Receptionist (203) , Housekeeper (191) , General Manager (96) , Night Auditor (94) , Night Auditor/Front Desk Agent (76) , Front Desk (59) , Housekeeping (50) , Front Desk Associate (40) , Guest Service Representative (40) , Breakfast Attendant (38) , Front Desk Clerk (34) , Front Office Manager (34) , Guest Service Agent (34) , Receptionist (34)

What are the pros of working at Holiday Inn Express according to real employee reviews?

"great people... and that is all" ((in 95 reviews)); "Get to meet new people and work with a great staff" ((in 90 reviews)); "Great coworkers and GM helped if any issues" ((in 63 reviews)); "Free breakfast and coffee for housekeepers" ((in 28 reviews)); "Free food, flexible schedule, good location, hotel discounts" ((in 27 reviews))

What are the cons of working at Holiday Inn Express according to real employee reviews?

"Low pay for very strenuous and hard work." ((in 182 reviews)); "Avoid! Bad management and gossipy co" ((in 165 reviews)); "No benefits (health or otherwise) and no guarantee of full" ((in 94 reviews)); "Long hours and not easy to get to without a car" ((in 65 reviews)); "bad managers, they are rude" ((in 39 reviews))

What are employees saying about Holiday Inn Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Holiday Inn Express layoffs and their outlook for job security at Holiday Inn Express in 2026.

What are the top reviewed Holiday Inn Express locations?

Orlando , Charlotte , New York , Atlanta , Dallas , Saint Louis , Houston , Louisville , Nashville , Phoenix , Grand Rapids , San Antonio , Columbus , Las Vegas , Fort Worth , Los Angeles , San Diego , Omaha , Austin , Knoxville , Mason City , Philadelphia , Columbia , Richmond , Warrensburg , Madison , Mooresville , Lucedale , Picayune , Minneapolis

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Holiday Inn Express

Holiday Inn Express reviews

3.4

52% would recommend to a friend

(2,640 total reviews)

Keith Barr

64% approve of CEO

51% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.1

Senior management

3.1

Career opportunities

2.9

Compensation and benefits

Holiday Inn Express has an employee rating of 3.4 out of 5 stars, based on 2,640 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Holiday Inn Express employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

1.0

Dec 14, 2024

Horrendous leadership

Housekeeper

Recommend

CEO approval

Business Outlook

Pros

My coworkers were lots of fun to be around when we weren’t being turned against each other!

Cons

Extreme unprofessionalism, blatant racism, and lack of leadership skills plagued my experience working here. The GM assumed because I’m white that I would allow her to say racist things about my coworkers and show obvious favoritism toward me. I shut that down very fast and was punished for it until I was pushed into quitting. I found it fun to meet people from different countries here on work visa but found they were paid less than me which also angered me!

5.0

Dec 11, 2024

If you like working nights and customer service, solid work opportunity

Night auditor/front desk agent

Recommend

CEO approval

Business Outlook

Pros

Opportunity to be a part of a huge chain with advancement opportunities and can work in any hotel at any desired location.

Cons

Working nights is not for everyone.

3.0

Dec 9, 2024

Okay Job

Front desk associate

Recommend

CEO approval

Business Outlook

Pros

Family Oriented. Down time. Supportive.

Cons

Low pay. Hours fluctuate too much for my liking. Will not provide uniforms unless they are sure they want to keep you.

Viewing 193 - 195 of 2,640 Reviews

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Jobs at Holiday Inn Express

Asistente de habitaci?n / ama de llaves

Scottsdale, AZ

View job

Asistente de limpieza

Asistente de limpieza

Hotel Housekeeper / Limpieza

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Holiday Inn Express

Holiday Inn Express reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Horrendous leadership

If you like working nights and customer service, solid work opportunity

Okay Job

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