4.0
Sep 24, 2013
Recommend
CEO approval
Business Outlook
Pros
This was an ideal job for anyone who takes personal pleasure resolving guest disputes. Management gives a lot of latitude with granting the Guest Service Manager the authority to resolve disputes which is invaluable.
Cons
Although training seminars are provided and encouraged "best practices" are not implemented in the workplace which is too bad. Holiday Inn requires ongoing seminars from all of their management staff but if what is learned is not implemented then you lose the value of those investments.