Home Instead reviews

3.4

56% would recommend to a friend

(3,501 total reviews)

Seth Sternberg

62% approve of CEO

49% positive business outlook

Home Instead has an employee rating of 3.4 out of 5 stars, based on 3,501 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Home Instead employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

4K reviews
2.0
Jan 15, 2019

No respect for employees

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good-hearted caregivers. Most office staff are decent.

Cons

Lack of respect for employees and caregivers. A lot of favoritism. Terrible pay. Owners don't know how to run the business. They need a lot of help from home office or someplace. I don't see this office staying open very much longer.

1.0
Oct 2, 2018

Wilmington NC Office

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

helping others, community outreach, experience in medical field

Cons

high stress environment, lack of proper training in protocol, lack of communication in office, rancorous office environment, tense

1.0
Sep 28, 2018

RIDICULOUS

Recommend
CEO approval
Business Outlook

Pros

Becoming a home health aide quickly and gaining a lot of people experience.

Cons

Where to begin...? First off, this company advertised you could “make your own schedule.” Most of the people hired have another job at nursing homes and were just getting this job because they wanted to be able to pick up extra shifts. Then, at orientation they tell you you must work weekends and any other shifts they ask you to take. They also advertise that they have insurance and pay your gas mileage that you use while running errands for your clients. More lies.. For whatever reason this company thinks it’s okay to advertise complete lies. They do inform you at your interview that you will have to pay $75 for your background check. But then at orientation they give you a list of other things that will be coming out of your paycheck. Random charges such as “sexual predator check, drivers license check, etc.” So that’s another $100 taken out of your next paycheck. Do background checks not check for those things already?? You will be forced to take shifts that are not in your availability. All day, everyday they will send everyone threatening texts. If someone quits or calls in sick it then because your responsibility to cover their shift or you will be “reported to HR.” Also, they regularly remind you that if you don’t go to a shift or you leave if a client becomes violet that you will be put on the “elder abuse list.” At orientation they tell you that you will be with someone when they first introduce you to your clients. That never happened for me. I was just on my own every single time. Although, I did hear that they did that for one of the other new workers. Just not me. When there are emergencies that happen with your clients, such as, an irate Alzheimer’s patient and you call the office for help (that’s what they tell you to do in orientation) the office will not help you or give advice. They just tell you that you can’t leave or you will be put on the “elder abuse list.” So prepare to learn how to deal with extremely uncomfortable situations that you may not know how to deal with. Also, they tell you that you will be given all the information about your client so you know what to prepare for. But some of the care plans look like they were written in 30 seconds and doesn’t even explain what the client has problems with or what you need to be helping them with. Lastly, my first paycheck was shorted $484. I guess that what because they took out all the fees and unexpected charges. This company has an unbelievably high turn over rate and there is obviously a reason. That why you will be getting texts all day and even in the middle of the night to cover someone else’s shifts. This job sounded great and i was proud of the work i did. But, we are so under appreciated and underpaid that it’s sad. The senior workers told me that it used to be a good company until the new owners took over. You will see the owner in the office but they won’t even acknowledge you or introduce themselves to you. I think that says a lot. I’m not some bitter person who made these things up. This was 100% accurate and I think people deserve to know the truth so they don’t waste their time with this job and get a job that they can actually pay their bills with.

Viewing 31 - 33 of 3,501 Reviews

Glassdoor has 3,739 Home Instead reviews submitted anonymously by Home Instead employees. Read employee reviews and ratings on Glassdoor to decide if Home Instead is right for you.