Home Instead reviews

3.4

55% would recommend to a friend

(3,502 total reviews)

Seth Sternberg

62% approve of CEO

49% positive business outlook

Home Instead has an employee rating of 3.4 out of 5 stars, based on 3,502 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Home Instead employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

4K reviews
3.0
Nov 27, 2015

Caregiver

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Occasionally overtime possibilities will present themselves. If you're willing to take a bunch of shifts, often 1 or 2 hour ones, they can add up. You're in charge of how much or how little you work most often there are always more shifts you can pick up. You can opt for personal care shifts which pay a higher rate. Low physical impact for a lot of shifts but highly emotionally rewarding. You develop wonderful relationships with the clients and their families, which sometimes feel to become part of your own. You can truly see and feel the difference you make. Overnight shifts if they work for your schedule are a great way to rack up hours. One shift is generally around 12 hours for overnights and some you may get to sleep during. They offer paid training.

Cons

They expect too much and give attitude if you decline a shift that doesn't work for your schedule or you are just not interested in. If you reject too many, they will not schedule you or take away your regular hours. Guilt trips are common to get to you take shifts. Inconsistent and dropped shifts are also common. They will drop your regular hours and shift you around your normal schedule for their convenience or to keep you from receiving overtime. You don't always know what you're walking into, hard to rely on client overviews they're generally outdated. Almost never are introduced to new client, you just show up and try your best to find the place.

2.0
Sep 18, 2015
Recommend
CEO approval
Business Outlook

Pros

If your franchise is up to date, you'll get your paystub in your email. Mandatory meetings usually include refreshment.

Cons

They regularly take on clients whose needs cannot be met if you follow the rules, such as not lifting/pushing/pulling more than 20 pounds, not dispensing medication, and only doing light housework. You are expected to do tasks and keep your mouth shut, and if you're injured they won't pay workers comp because technically you broke the rules. You will be called very frequently, sometimes multiple times a day, to take fill-in shifts, unless your availability is for overnights or if you are a male, in which case you will get very little work. Office staff rarely bothers to check your availability or current schedule before calling you. If you are sick, you'd better be dying because a doctor's note is required. You will literally be told to go to your shift sick with a fever, even if your client might get sick, because there will never be anyone to cover you. Office staff is supposed to fill in, especially after hours, but they rarely do. If you go above and beyond for a client or for the franchise, if you are a stellar employee, if you do whatever is asked of you and more, you MIGHT get a "thank you". The ACTUAL rewards, such as Caregiver of the Year, and anything that comes with a bonus, only go to the office staff and maybe one of their favorites. What little training you receive is pretty useless. No training for lifts, transfer equipment, medical devices etc. The dementia training is ok but is very basic. When you take a fill-in shift, you will often have no idea what you are getting into because the client info in the system is usually badly out of date, incomplete, etc. As a result you can end up in a very bad situation, one you would never have agreed to if you'd known. No benefits, but they will try to sell you Metlife. This is an extremely conservative Christian organization and they cater to a similar clientele. Watch what you say.

Viewing 109 - 111 of 3,502 Reviews

Glassdoor has 3,740 Home Instead reviews submitted anonymously by Home Instead employees. Read employee reviews and ratings on Glassdoor to decide if Home Instead is right for you.