Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (60) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 110 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 80 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 54 reviews)); "Management are approachable and friendly regardless of peer ranking one big family" ((in 34 reviews)); "Development opportunities" ((in 31 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"Over the last few months, it has become evident that managers don't seem to care." ((in 25 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 13 reviews)); "At times the communication could be better" ((in 12 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews)); "Not as much money possible" ((in 6 reviews))

HomeServe reviews

3.8

77% would recommend to a friend

(1,141 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,141 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

1K reviews

1.0

May 17, 2022

Avoid

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The only reason people stay at Homeserve is for their front line colleagues.

Cons

Badly organised. Blame culture. Senior management. Staff don't feel valued.

1.0

Oct 28, 2021

Unsupportive, intimidating, unpaid wages

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

You develop friendships among your team

Cons

Management sweep bullying under the carpet, highlighting that ‘I’ve know this person for years, she’s not like that’ she most definitely was a bully. Unsupportive when my daughter was very poorly, there was no support surrounding me being off with her, I was inundated with calls each and everyday intimidating me about the safety of my job. Then to top it off when I finally decide to leave they have withheld my wages when I only owed them 17 hours annual leave.

HomeServe Response

4y

Firstly I want to say thank you for taking the time to leave us a review. I'm sorry to hear that you have had a negative experience during your time at HomeServe. We're really passionate about everyone who works here. I'm surprised to hear of your personal experience and it would be good to discuss your specific experience in more detail. Please feel free to contact me personally and we can discuss further. Thanks Gareth Hanmer Head of Contact Centre

1.0

Nov 9, 2018

Don’t rubbish the CEO on this site he will have it removed

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The friends you make are friends for life

Cons

No point saying how it really is. Any bad reviews will be removed. The most honest review I’ve read on here about Preston has been removed. The good ones are fantasy the bad ones are removed or scorned.

HomeServe Response

7y

Hi and thanks for this. You're wrong I'm afraid. We can't...and actually don't want to...take reviews off Glassdoor. There are only two reasons why a review no longer appears; either the user has chosen to delete it or they have attempted to submit a further review within a twelve month period. If that is the case then Glassdoor will only publish the newest submissions and only allow reviewers one post per company, per year. Glassdoor is very important to us as one of many ways we hear from our People, past and present and one of the reasons why is that we are not able to delete or any modify reviews which means our People have the opportunity to be completely honest.

Viewing 31 - 33 of 1,141 Reviews

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Jobs at HomeServe

Comfort Advisor - HVAC Residential Sales Rep

HomeServe

HomeServe reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Avoid

Unsupportive, intimidating, unpaid wages

Don’t rubbish the CEO on this site he will have it removed

Top companies for "Compensation and Benefits" near you

Jobs at HomeServe