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      HomeServe

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      HomeServe reviews

      3.8

      77% would recommend to a friend

      (1,141 total reviews)

      Nick Kasmir

      100% approve of CEO

      69% positive business outlook

      Ratings by demographic groups

      HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,141 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

      Reviews by job title

      1K reviews
      1.0
      Nov 7, 2018

      Worst nightmare

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I am not able to think of any other comment other than my meagre salary was paid on time and there was Starbucks available onsite with a great restaurant.

      Cons

      Bullying culture Management/HR do not listen to employee concerns & are not supportive Processes are in place but are completely disregarded Old boys network Lack of direction from senior management in some business areas Management are resistant to change and innovation If you have new ideas & prepared to challenge the old way, watch your back Senior management are allowed to get away with bad behaviour No direction from senior management Old boys network and if you are not part of it, you're made to suffer Lots who talk the talk but dont deliver

      avatar
      HomeServe Response
      7y
      HomeServe is committed to the highest standards of honesty, openness and accountability and our People play an important part to play in ensuring we deliver on this commitment. We do not tolerate any form of bullying and harassment. Our People Promises and the standards of behaviour we expect are a critical part of our culture and are supported by everyone who works for HomeServe. The wellbeing and support of our People is paramount and there are plenty of ways and processes in place where you can can informally and formally raise your concerns. Please do take advantage of them, your concern will be taken seriously and investigated. You can also have a one to one with me which will be held in the strictest confidence, where you can talk freely about your concerns or ideas, please contact me directly to arrange.
      2.0
      Jan 31, 2018

      Could be better

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)

      Cons

      They say they give equal advancement opportunities, however the opportunities are given to those who are the managers favourite! The longer I work for them the more I get tired of getting knocked back every time I try to forge ahead in my career; it would be slightly better if I actually got some help after being rejected, but its always promised and never delivered.

      1.0
      Jan 12, 2018

      Room for Improvement

      Csa
      Recommend
      CEO approval
      Business Outlook

      Pros

      -People within teams get on

      Cons

      -Double standards from mangement, alot of ‘favourites’ get away with stuff in front of management. However if your not a favourite you get picked up on it without hesitation. E.g in company policies and processes -Lack of communication between agents and management -Very low morale for alot of employees in general

      avatar
      HomeServe Response
      8y
      Thank you for taking the time to post a comment. Our policies apply to all HomeServe employees, if you think this isn’t the case I’d appreciate it if you could speak with either myself or another senior member of staff. It does sound from your comments as though you may have an issue with an individual manager? I’d suggest speaking to one of the Operations Managers about this, alternatively, please feel free to book in some time with me. Employee morale is something we really care about and is a priority for us. We have recently invested a significant amount of money to make the facilities at Banbury better and I have also been delivering action planning sessions to build upon the feedback we have already received. I’d really like the opportunity to talk to you about some of the things we perhaps haven’t gotten quite right, and how we can make this better. Please do book some time in for a one-to-one. Michelle Davidson, Director of Operations Development
      Viewing 34 - 36 of 1,141 Reviews
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      ReviewsHomeServe reviews

      Glassdoor has 1,258 HomeServe reviews submitted anonymously by HomeServe employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe is right for you.