Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (60) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 110 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 80 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 54 reviews)); "Management are approachable and friendly regardless of peer ranking one big family" ((in 34 reviews)); "Development opportunities" ((in 31 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"Over the last few months, it has become evident that managers don't seem to care." ((in 25 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 13 reviews)); "At times the communication could be better" ((in 12 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews)); "Not as much money possible" ((in 6 reviews))

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HomeServe

HomeServe reviews

3.8

77% would recommend to a friend

(1,141 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.0

Culture & values

3.9

Work/Life balance

3.8

Compensation and benefits

3.7

Senior management

3.7

Career opportunities

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,141 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

3.0

Mar 24, 2025

Not the worst, not the best

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay is decent for the job you do. Friendly and helpful team of colleagues and managers. WFH days after probationary period. Training is suitable and effective to gear you up for the job. Free parking, always room to park. Ability to move around departments/ career progression.

Cons

Extremely micro-managed. Can be draining with back-to-back calls especially because your wrap up time is strictly monitored. Working Saturdays every other week. Very HARD to book any holiday you want, you’d have to book ages in advance.

3.0

Mar 3, 2025

Claims advisor

Home claims advisor

Recommend

CEO approval

Business Outlook

Pros

Friends and colleagues made life better

Cons

Plenty calls, large call queues with little to no breaks

5.0

Feb 26, 2025

Great place to work!

Manager

Recommend

CEO approval

Business Outlook

Pros

Great culture with a huge focus on our DE&I strategy. CEO is approachable and the people here are great!

Cons

Work the occasional weekend and the office could do with a little spruce up!

Viewing 43 - 45 of 1,141 Reviews

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Jobs at HomeServe

Comfort Advisor - HVAC Residential Sales Rep