Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (60) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 110 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 80 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 54 reviews)); "Management are approachable and friendly regardless of peer ranking one big family" ((in 34 reviews)); "Development opportunities" ((in 31 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"Over the last few months, it has become evident that managers don't seem to care." ((in 25 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 13 reviews)); "At times the communication could be better" ((in 12 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews)); "Not as much money possible" ((in 6 reviews))

HomeServe reviews

3.8

77% would recommend to a friend

(1,141 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.0

Culture & values

3.9

Work/Life balance

3.8

Compensation and benefits

3.7

Senior management

3.7

Career opportunities

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,141 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

1.0

May 24, 2021

Hipe doesn't live up to the reality

Human resources generalist

Recommend

CEO approval

Business Outlook

Pros

Pay was OK and free parking at Walsall

Cons

You have to agree with the CEO otherwise the place is not for you.

1.0

Sep 14, 2020

Dreadful Place !

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The people working in the same positions were lovely.

Cons

The best way to describe the shift routine would probably compare to being a prison inmate! Three minute toilet breaks timed on your desktop computer, you daren't be late back as you would be asked why it took you more than three minutes by management. Being offered an incentive "chip butty" made at the management work stations by management on filthy desks no one wearing gloves! Never being able to book a weeks holiday as there was never any bookings left. Being told that most didn't bother booking holidays anyway they took the money instead. Poor management, no staff welfare ......... I could go on and on.

3.0

Jul 20, 2018

Good people Bad managers

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The people you work with are good Pay is good Training excellent Free Parking

Cons

Managers are shocking and obnoxious Make you work like slaves

HomeServe Response

7y

Thank you for taking the time to post a review, and for your some of the positives you’ve shared. However your comments in the cons are not something I recognise at HomeServe, and they aren’t something I’m willing to respond to, given the lack of context. Hopefully you raised this internally and spoke with someone about this before you left HomeServe. Best, Justin.

Viewing 43 - 45 of 1,141 Reviews

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HomeServe

HomeServe reviews

Ratings by category

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Reviews by job title

Hipe doesn't live up to the reality

Dreadful Place !

Good people Bad managers

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