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      HomeServe

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      HomeServe reviews

      3.8

      77% would recommend to a friend

      (1,141 total reviews)

      Nick Kasmir

      100% approve of CEO

      69% positive business outlook

      Ratings by category

      4.4

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Work/Life balance

      3.8

      Compensation and benefits

      3.7

      Senior management

      3.7

      Career opportunities

      HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,141 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      5.0
      Jun 6, 2018

      Lots of refreshing new changes

      Senior advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      We work hard but we also play hard as advisors. In Preston lots of change, which is good for keeping you active. We have just had a new senior manager, who has actually bothered to spent time talking to staff, getting to know us and genuinely lets us know about her. And has already acted in feedback I gave. Things are really in the up and up. We get to speak to other senior managers occasionally from the CEO to Directors, Homeserve is about its people and customers and is a nice environment to work in. I fully support anyone and recommend this is a good place to work. If you can get on the right team, you will go far in claims!

      Cons

      Just try to deliver on promises and more consistency across how teams work.

      avatar
      HomeServe Response
      7y
      Thanks for taking the time to post a review!
      1.0
      May 30, 2018

      Not Fair Pay- Penalising Long Service

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      This was the most loved company by us all. Fair pay in principle is great, but being used by middle Directors to bully and force people out, who have worked hard.

      Cons

      Long Service is rewarded with a pay cut, loss of holidays earned, and a new contract that does not allow for you to be sick. You got these benefits after hard work and effort, worked your way up through the ranks, only to be brought down by Directors who are not impacted. Fair Pay is not being used correctly, avoid this company at all costs

      avatar
      HomeServe Response
      8y
      Hi, thanks for taking the time to leave a review. I know you're not saying this but your review could be read that you think making our company-wide pay and grading transparent and equitable for everyone is a bad thing and that better benefits for a few is a good thing. This isn't a view that I have come across at any time and I suspect is certainly not something that the thousands of our People who will benefit from the introduction of Fair Pay would think. As you have been here for eight years I hope you appreciate how transparent we are with our communication. When we say we are doing something because it is genuinely fair, it's because it is. You'll also know how accessible I am so please come and see me and let's have a conversation. Greg.
      1.0
      Nov 8, 2017

      A very dubious company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some great staff, at ground floor.

      Cons

      Management not to be trusted. They will stop at nothing to make more money. Low pay, company refuses to commit to the fair wage scheme. Yet the board is doing very well for themselves. No clear route to progress careers for staff at ground level. Sure there is a lot of talk about the company providing opportunities to progress and earn more money, but no1 really knows what this entails. Staff get fobbed off about earning more money when increasing their skillset due to a total lack of transparency for career and earnings progression. Company appears to have cultivated a very sneaky culture and there are a lot of snakes in the grass. For example, the endless good reviews on Glassdoor look very similar. If a company was writing lots of fake reviews about themselves as part of some PR stunt, what would that look like? John Lewis employs 44,000 staff and only has 100 more reviews. If company would stoop to such lows to deceive the public, what else would they do?

      avatar
      HomeServe Response
      8y
      I don’t know what happened with your experience at HomeServe and I’m genuinely sorry that we didn’t get to talk about this when you worked here. Last thing I want to do is challenge your views - because they are just that, your views. However there are a couple of things in your review that do deserve some challenge and clarification. I can’t speak for John Lewis but maybe they don’t encourage employees to leave reviews. We have put the message about Glassdoor on billboards, on our computer desktops, and in emails to the whole staff because we are comfortable with what might be said, we always ask that reviews are honest as it gives us an opportunity to learn. Apologies if you didn’t understand how to progress though the career framework. There are many opportunities to progress within HomeServe, for example, our One for the Future and 2020 Leadership programmes. I wish you’d come to me earlier so I could have explained it to you. Good luck with what you are doing now.
      Viewing 46 - 48 of 1,141 Reviews
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      Glassdoor has 1,258 HomeServe reviews submitted anonymously by HomeServe employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe is right for you.