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      HomeServe

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      HomeServe reviews

      3.8

      77% would recommend to a friend

      (1,141 total reviews)

      Nick Kasmir

      100% approve of CEO

      69% positive business outlook

      Ratings by demographic groups

      HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,141 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

      Reviews by job title

      1K reviews
      1.0
      Nov 2, 2017

      Rotten core but hide it well

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Sales and marketing are a different company to the rest of the business

      Cons

      Service operations and Customer relations are run by a passive agressive meglomanic with control issues.

      avatar
      HomeServe Response
      8y
      Absolutely express a view, make a personal attack on a leader if that is your thing but make sure you get your facts right and make your review an honest one. When you don’t do this, you forfeit your right to get a reasonable and reasoned response.
      1.0
      Mar 13, 2017

      Tread carefully with this business

      Business analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great IT director - she's very open minded and good with people. She's an effect foil to the marketing oddities and the emotional excesses of their leaders Pay is OK and there's share save but share value has moved around dramatically over the years.

      Cons

      Bit of a zombie culture - ok if you're happy to go along with the CMO's view of the world (latest fad from a text book) but gets a bit wearing. Best not raise any ideas that go against the flow.....unless you're thinking of the next job. UK CEO isn't very visible and the business is run by the CMO. A lot of power vested in one person. Lot of key jobs filled with friends or past colleagues which makes it hard to get things changed - real group think.

      avatar
      HomeServe Response
      9y
      Thank you for the review. IT has grown and developed as a department over the last few years, this was necessary to support HomeServe as a dynamic and fast-paced business. I’m disappointed to read that you would advise against suggesting ideas, I’d like to know more about this. As an Executive Team, we make it our business to be as open and approachable as possible, we sit in open plan offices and have introduced a number of engagement tools for that very reason, monthly Big Conversations, all-company Cascades and Customer First. HomeServe has seen some great People-led changes. I’d be happy to discuss any of this with you further.
      2.0
      Nov 29, 2016

      One of the worst

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      overall salary package is fair, reasonable working environment, onsite parking and organised events

      Cons

      Constant changes, poor line management and process, Say they do one thing when they actually do another, staff are not valued and poor development opportunity, no such thing as work life balance as it's not believed in, Nothing actually gets done , too many committees and not enough empowerment for staff to actually do the job.

      avatar
      HomeServe Response
      9y
      Thank you for the review and I'm really sorry that you had such a bad experience working at HomeServe. I don't know the entire context for your opinions but I am certain that staff are valued. If you'd like to contact me and share a bit more detail then I'd be happy to have a chat. Good luck with your career. Cheers, Greg
      Viewing 49 - 51 of 1,141 Reviews
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      ReviewsHomeServe reviews

      Glassdoor has 1,258 HomeServe reviews submitted anonymously by HomeServe employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe is right for you.