HomeServe reviews

I am disappointed to hear you feel like this as we actively encourage our People to raise any concerns with us. In regards to your comment about whether your face fits, we treat all our People fairly and we always follow HR guidelines. Our management teams with integrity and we have an open door policy at HomeServe. I would like to discuss this with you further. Jon Saul Head of Claims

It doesn't sound as though your experience of working at HomeServe is what you expect or want but it concerns me that you believe there to be bullying tactics at work. I would suggest you get in touch with me direct to talk. If you are not comfortable to do that then you can always approach your HR support or call our employee advice line. But I would also say that your experience is not one shared across our directly employed engineer workforce, we do demand high standards which is how we deliver exceptional Customer service but we also consistently have one of the highest field engagement scores in the country. We spend a lot of time encouraging our engineers to talk directly to any manager in the company, including the CEO. Right now, we're in the middle of Engineer Roadshows which is a chance for all of us to be in the same room and includes a lot of open, honest and challenging questions. It's disappointing that you have not felt able to approach me at those events but, like I said, if you are having a difficult experience then we need to sort it out. Get in touch in whatever way is comfortable for you, and let's talk. Martin