Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (60) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 112 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 86 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 55 reviews)); "Development opportunities" ((in 35 reviews)); "Management are approachable and friendly regardless of peer ranking one big family" ((in 35 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"Over the last few months, it has become evident that managers don't seem to care." ((in 26 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 14 reviews)); "Communication will always be something that can be improved" ((in 11 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews)); "They will stop at nothing to make more money." ((in 7 reviews))

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HomeServe

HomeServe reviews

3.8

77% would recommend to a friend

(1,141 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,141 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,141 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

1K reviews

4.0

May 31, 2024

N/a

Developer

Recommend

CEO approval

Business Outlook

Pros

Good place for hybrid work

Cons

Salaries could be better, staff is usually underpaid for the work they do

1.0

May 30, 2024

No worth the stress

Claims adviser

Recommend

CEO approval

Business Outlook

Pros

Discounts at shops with people serve

Cons

Too many job roles under on title. Not just a claims adviser. Get you doing more and more and give it a title of development! No renumeration for being able to do more roles. No consideration for mental health. Awful IT system that is not fit for 2024. Not willing to admit they made an error with it. TBH the list could go on

3.0

May 25, 2024

Not a bad place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Lots of encouragement and support when needed.

Cons

Systems are a bit dated

Viewing 70 - 72 of 1,141 Reviews

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Jobs at HomeServe

Comfort Advisor - HVAC Residential Sales Rep