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      HomeServe

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      HomeServe reviews

      3.8

      77% would recommend to a friend

      (1,141 total reviews)

      Nick Kasmir

      100% approve of CEO

      69% positive business outlook

      Ratings by demographic groups

      HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,141 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

      Reviews by job title

      1K reviews
      1.0
      Jul 13, 2017

      All is not as it seems ... a company that can destroy the strongest of people!!!!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Martin .... a superb guy at the helm who has a great direction for the business and the people Greg .. full of ideas to improve the working environment for the people ... always willing to put the customers first and speak to anyone at any level Senior management and lower management work seamless together striving to do the right thing for customers and the people on the frontline Some fantastic people who have the same goal go way out of their way to improve and challenge for the right reasons Fantastic events paid for throughout the year

      Cons

      Not being transparent with what is required of individuals then trying to performance manage individuals and or take to disciplimaries until the realisation is that the majority of the calling floor are doing the same thing! KPI for customer feedback ... to performance manage an agent or an engineer for not asking and or for receiving low feedback based on something completely out of their control is does not show a company that is fully listening to its people! Confidentiality across all areas of the business is poor ... including HR conversations in door ways , at an operations bay or in front of teams is completely unprofessional and causes most of the issues the calling floor currently has. Way too many departments and job roles that over lap ... front line staff to visit customers and answer calls is what's required! A coach for each manager instead of tick box exercises each month to say something has been done .., done correctly though? Not all of the time!!!

      avatar
      HomeServe Response
      8y
      Thanks for your review, and for your feedback. There are a couple of specific things I want to respond to. I have to say I’m with you on your ‘pros’ and particularly on your comments about our senior leaders. I think they lead with vision, with passion and, most of all, with integrity. Integrity is something that I believe is at the heart of who we are and what we do. It’s the foundation for one of our People Promises – win together and trust each other. It is also the foundation for the KPIs you reference in your review: we absolutely trust our Customers to give us honest feedback – which help us to learn, improve and give recognition - and we trust our People to act with integrity when they gather those reviews. That is the deal, it’s really simple, it’s what we sign up to and it is unconditional. For People who don’t want to sign up to this, we’re probably not the right place for them. Also, I actually know we do listen – we listen an incredible amount – so I am genuinely sorry you think we need to do more. Last thing, you say that our communication and celebration events impact Customers. Well, we take 30 mins every month for our MVP Award so I think we’ll carry on with this. Very best wishes for the future. Justin.
      2.0
      Apr 18, 2017

      Not the best experience

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      They really look after their front line staff and try to make their working day good

      Cons

      Not sincere management, back stabbing colleagues, friends of management do well. If yr face doesn't fit theft will ignore you.

      avatar
      HomeServe Response
      9y
      Thanks for posting a review and for the feedback on our commitment to put Frontline People first, our culture has been built around our People. I'm disappointed to read your comments about colleagues, I'm not sure which part of the business you're from but I'm sure this is something that could have been sorted with help from your line manager. Our CEO and CMO sit within our teams in open plan offices, they aren't in the business of ignoring People and our CMO's door is always open for a 1:1.
      3.0
      Mar 8, 2017

      Marmite

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good parking in Walsall. Some hard working and very committed people

      Cons

      If you're in Marketing there's loads of budget - less so elsewhere. A lot of people tend to leave between 1 and 2 years service.

      avatar
      HomeServe Response
      9y
      I really appreciate you taking the time for your brief review. I agree we do have very hard working and committed People. It is a challenge from what you've left to determine why you don't recommend, have a negative outlook for the company, and disapprove of the CEO. It is very rare to see all three so I'm assuming you have not left on good terms which is fair enough. That being said I can comment on the Cons. Marketing have the same budget process as everyone else. We do hold some central budget for things like the cascades, the Halloween fair, the summer music festival, or the Christmas Ball but those are for the benefit of all staff members. I think like every business of our size most leavers are in year 1 or year 2 but I've seen the stats and we rate very well compared to other similar businesses. That being said we want to improve our selection process so there are fewer first year leavers and that seems to be working as attrition in Walsall has dropped for 5 consecutive years. Thanks again for your comments, especially taking the time to leave them.
      Viewing 76 - 78 of 1,141 Reviews
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      ReviewsHomeServe reviews

      Glassdoor has 1,258 HomeServe reviews submitted anonymously by HomeServe employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe is right for you.