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      HomeServe

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      HomeServe reviews

      3.8

      77% would recommend to a friend

      (1,142 total reviews)

      Nick Kasmir

      100% approve of CEO

      69% positive business outlook

      Ratings by category

      4.4

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Work/Life balance

      3.8

      Compensation and benefits

      3.7

      Senior management

      3.7

      Career opportunities

      HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      4.0
      Oct 31, 2015

      Marketing

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Genuine focus on customer, not another company that pretends to put customer at heart - we really do. Not perfect yet but we're working on it. Big time & financial investment in people - everything from a surprise free icecream through to fun fair at Halloween for staff and their families. It's busy, plenty to get stuck into and a big 200 person marketing team so lots of career opportunities.

      Cons

      There are a few people who try to hold things back or have dodgy behaviours (but they exist in every company) - they're rare - and consist of long terms and new people. Too many Directors and Heads, need more junior and mid managers. HR & recruitment needs a rocket - they let down the rest of us. Too many forms, excuses and responsiveness is mostly poor - it's poor as new starter and recruiting people.

      avatar
      HomeServe Response
      10y
      Thanks for the feedback. I'd love to have a chat with you about the need for less senior positions. I think your observation is a good one but maybe we can discuss it. I've brought in a lot of experience intentionally as we enter a growth phase of the business. I do however make mistakes just like anyone else which is why a coffee to discuss your view would be good. Please grab Sam for some time. I'd love to understand a bit better.
      5.0
      Oct 30, 2015

      I can now tell people "I work for Homeserve"

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      This place is gearing up to compete with the big boys Partnership with Aviva makes us stronger Staff benefits and engagement levels are awesome Opportunity to grow/develop is great Our 2020 goals

      Cons

      None to share as all bases covered!

      Viewing 958 - 960 of 1,142 Reviews
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      Glassdoor has 1,259 HomeServe reviews submitted anonymously by HomeServe employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe is right for you.