HomeServe reviews

EVERYTHING is about the Customer. I mean everything. In my role I am aware of a lot of our new ideas, initiatives and propositions, and of course the commercial side of things matter, but the big questions asked are 'why' it will be good for the Customer and 'how' will it be effortless for the Customer. It makes me feel very confident in the products and services we offer because of how hard we make them work for the Customer. It makes for a great environment to work because the staff are enabled to make them work harder for the Customer, as the main question isn't about how much money the idea will make, so we can think 'what service do we want?', and make it happen.

Culturally unique - customer-led, proactive, positive, kind, open, inquisitive, ambitious, funny Top exec - so good to really respect, trust and believe in people at the top. Interesting - plumbing, gas and electrics maybe doesn't sound the most interesting business, but it is - right at the heart of many things that matter to people, keeping their family and homes protected, and positioned at a quite unique intersection of financial services, DIY and home energy. Lots of stuff is happening too as a result of smart/connected homes that means the market is changing. People - the place is fully of very capable, motivated, energetic people with bags of humanity and integrity - typically down to earth Lancastrians or Brummies.