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      HomeServe

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      HomeServe reviews

      3.8

      77% would recommend to a friend

      (1,142 total reviews)

      Nick Kasmir

      100% approve of CEO

      69% positive business outlook

      Ratings by demographic groups

      HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

      Reviews by job title

      1K reviews
      5.0
      Sep 27, 2019

      Great Customer service and great working culture

      Finance
      Recommend
      CEO approval
      Business Outlook

      Pros

      The working culture of Homeserve is like a family. The people are great. Homeserve care about the customers. Customer satisfaction is more important than profit. Finally we have a great CFO who really cares about his team no matter what level you are working at. He makes the effort to talk to you when you are walking past and treats us all equally. Have never felt this comfortable around such a senior person before. My direct manager is also great and has supported me in my career progression. Overall Homeserve is a great place to work. I have been recognised for the work I do by winning many awards.

      Cons

      Resource Planning - To many redundancies Senior managers make decisions not realising how it will affect staff who have worked extremely hard.

      avatar
      HomeServe Response
      6y
      Thanks for your review! I hope that together we can continue to build on our "family culture". I understand your perspective on the "cons" you mention. I can assure you that we do think very carefully about any changes we make and to try to get things right.. but that doesn't mean that we always do. On your advice to management - we invested a significant effort over the last 12 months to increase the consistency in our pay and compensation and this included benchmarking of every role against the external market and making adjustments where pay "wasn't fair". If you have any personal concerns then please grab me for a chat.
      3.0
      Sep 27, 2019

      Positive and flexible environment, lots of change, fast paced

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible working; immense work for charity and community; people pull together; promotional prospects if you demonstrate the right behaviours; inclusive; great benefits proposition; senior leaders are accessible - not got ivory tower syndrome here!

      Cons

      As the business undergoes constant change we can end up in redundancy rounds most years. This leads to significant insecurity and reduces discretionary effort - after all, if I can be removed from the business one day, why would I give my all today is something I pick up. Always being compared to Plc and the US where there are cultural differences we can't avoid!

      avatar
      HomeServe Response
      6y
      Thank you for leaving your review. The nature of HomeServe and of our industry means that change is part and parcel of how we operate. Our Customers are changing all the time and we need to find ways to keep up with that if we're to keep them and to grow. We do have a strategy and we know what we need to do, plus you should be familiar with the Big Rocks for the things we need to do right now. If not, come and see me, I'd like to get your context. It may help others.
      Viewing 985 - 987 of 1,142 Reviews
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      ReviewsHomeServe reviews

      Glassdoor has 1,259 HomeServe reviews submitted anonymously by HomeServe employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe is right for you.