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      HomeServe

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      HomeServe reviews

      3.8

      77% would recommend to a friend

      (1,142 total reviews)

      Nick Kasmir

      100% approve of CEO

      69% positive business outlook

      Ratings by demographic groups

      HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

      Reviews by job title

      1K reviews
      5.0
      Jul 10, 2015

      A company who says they care...and they do care

      Digital testing & tracking manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The businessis being rebuilt on a set of values for both customers and staff that really are making a difference. I have never worked for a company where my colleagues are willing to defend it's reputation when challenged. If you are looking to just 'coast' this is not the company for you, if you want to make a difference to millions of customers by caring about your job, owning your work, and trusting each other you should work for HomeServe

      Cons

      As it is such a good place to work, and full of talented and good people, it can be a bit hard to find the opportunities to move on an upward trajectory (although there are development programmes they have lots of applicants).

      2.0
      Jul 1, 2015

      Great for customers, horrible for everyone else

      I dare not say
      Recommend
      CEO approval
      Business Outlook

      Pros

      the customer is really number 1

      Cons

      no development, no care, will overwork you till you have a nervous breakdown and then fire you when you do. treat their staff terrible,

      avatar
      HomeServe Response
      10y
      Hi, I'm a Director in the People department here at HomeServe. I’m really sorry to read your comments particularly that you feel employees aren't valued. It's genuinely not my experience that this is the case and for that reason, I'd really welcome the opportunity to understand your concerns in much more detail and hopefully, work with you to address them. We have lots of ways for you to share this either confidentially or through the various channels and forums we have in place. Thank you for your feedback. Chris
      5.0
      Jun 24, 2015

      Great place to work

      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      HomeServe provides a good opportunity for progression with a wealth of departments to join or move to. For me personally, they have funded professional qualifications which have helped me to develop in my career. I joined HomeServe 9 years ago then as a sales and service agent. Since, I have had the opportunity to work in many departments. The CMO has developed a feel good open environment that breeds positivity, empowerment and quickly questions if things are not right for customers or staff. The senior staff are approachable and visible on a daily basis and answer questions openly on social platforms. I am proud of this company. They have learnt from their mistakes and focus is on keeping rooted to the community, staff and customers.

      Cons

      With such a big company communication or ownership can be slow. Some areas are not yet fully integrated with the feel good environment as we are split between two buildings

      Viewing 1003 - 1005 of 1,142 Reviews
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      ReviewsHomeServe reviews

      Glassdoor has 1,259 HomeServe reviews submitted anonymously by HomeServe employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe is right for you.