Pros
A truly customer focused company where there are embedded and highly innovative management routines that focus on the customer. There is a genuine and positive attitude that you can feel as you interact throughout the company and a real care for the customer and employees at all levels of the company. The front line team are completely engaged and empowered to do the right thing for customers. There is a small company feel to what is clearly a large company. In a very short space of time I can say that this company feels very different for all the right reasons, customer focus, investing in people, and a true desire to get things done and work together across business areas. There is also a very clear and defined business strategy which the company invests real time at sharing and creating understanding throughout the organisation.
Cons
Rail links The facilities could do with a bit of attention and a slick of paint.
