Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 107 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 87 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 58 reviews)); "Colleagues and Customers are great." ((in 24 reviews)); "Good pay and perks." ((in 22 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"I will assume that’s a no? Again poor management." ((in 34 reviews)); "Managers don’t notice the hard work we do." ((in 26 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 13 reviews)); "At times the communication could be better" ((in 12 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews))

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HomeServe

HomeServe reviews

3.8

77% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.0

Culture & values

3.9

Work/Life balance

3.8

Compensation and benefits

3.7

Senior management

3.7

Career opportunities

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

Oct 12, 2018

A great place to work, striking the right balance between People, Customers & the numbers.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

From the top down there is a genuine belief that focusing on the People will mean the People put the Customer first and if we do that the numbers will follow! People & Customers are always important in decision making. It's recognised that not everything works out; that it is better to try and fail than not try at all - this really helps get the best out of People. The strategy is clear, well communicated and has with good buy-in from all levels of the business. The leadership team are approachable and listen to new ideas. The physical environment has improved a lot .

Cons

Decision making can be slow and progress on some of the bigger projects should be quicker.

5.0

Oct 12, 2018

Great Company

Accountant

Recommend

CEO approval

Business Outlook

Pros

Great Vision, everyone is involved in making a difference. Internal training and development is good. Engagement is best I have know in a company

Cons

Not consistent promotions or engagement across functions. Eg Marketing compared to Finance

5.0

Sep 25, 2018

Finance

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The people are fantastic and the ethic of putting the customer first is ingrained in all departments

Cons

There is always change, which I like but may not be for everyone

HomeServe Response

Thanks for taking the time to post such a great review!

Viewing 1069 - 1071 of 1,142 Reviews

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Jobs at HomeServe

Comfort Advisor - HVAC Residential Sales Rep