HomeServe reviews

3.8

77% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

1K reviews
5.0
Nov 1, 2015
Recommend
CEO approval
Business Outlook

Pros

I've got to say that over the last year I have been really "engaged" by this great ambitious business. I've had the chance to speak to senior directors who are very easy to talk too, been developed and gained a mentor within the Marketing Team. HomeServe has really turned a corner over the past couple of years and turned me from negative to positive. I turned up for the great wages on offer but now I genuinely feel satisfied dealing with our Customer base and feel completely empowered to make decisions which I feel are the right things to do. At HomeServe there is a very vibrant culture and it's like my second family. We get treated to pizza lunches, x mas party's, firework displays, fairground attractions and that's all added to a very good wage. I would have recommended us a couple of years ago purely because of the wage but now it's a truly great place to work. It's not all roses and it's a very hard job, especially when you've committed to 60 hours overtime! but I get a feeling of satisfaction and a sense of worth being here! We have a great sharesave scheme in place Top notch catering facilities Plenty of jobs available and we are a growing business!

Cons

Talking all day is a hard job, I'd like more breaks. Wouldn't anyone? : ) Progression is completely stalled for a year when you have had a disciplinary warning. Personally, I have used the time to strengthen my own skills to put me in a better position for the future,

5.0
Jul 21, 2015
Recommend
CEO approval
Business Outlook

Pros

I spent 9 years at HomeServe across several senior marketing positions. In that time I saw a lot of change, with the most positive of that being in the last 3 years. Many organisations talk about putting their Customers & People first but I can honestly say that HomeServe's culture in 2015 actually puts that into practice and walks the walk to the full. The CEO, CMO & People Director have led a cultural change which I am proud to have been part of and which has further enhanced my own skill set immeasurably to become the leader I am today. Empowerment of People to put the Customer first is a mantra there, which becomes a healthy obsession and a great place to work.

Cons

It's been a period of enormous change for HomeServe and the fact of the matter is that new faces from outside the organisation were needed quickly in order to bring a different kind of leadership style and experience, and to make an immediate impact. Whilst a necessity, that has led to some restrictions around opportunities for the - then - existing wider senior team to develop and progress into core leadership roles. Having said that I am aware of this now being addressed and given a renewed focus, in keeping with HomeServe becoming more stable and established again.

1.0
Jun 23, 2024

Poor since the take over

Recommend
CEO approval
Business Outlook

Pros

The people are great who work below the head of level

Cons

Never get sick in HomeServe, I had cancer, they found out and now I am no longer working there, not a place to be ill in. I was too scared to tell my line manager, then it got out and I am no longer working there.

Viewing 109 - 111 of 1,142 Reviews

Glassdoor has 1,259 HomeServe reviews submitted anonymously by HomeServe employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe is right for you.