Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (60) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 110 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 80 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 54 reviews)); "Management are approachable and friendly regardless of peer ranking one big family" ((in 34 reviews)); "Development opportunities" ((in 31 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"Over the last few months, it has become evident that managers don't seem to care." ((in 25 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 13 reviews)); "At times the communication could be better" ((in 12 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews)); "Not as much money possible" ((in 6 reviews))

HomeServe reviews

3.8

77% would recommend to a friend

(1,141 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,141 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

1K reviews

5.0

Feb 3, 2016

Customer Service Rep

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

After only being at homeserve for a short number of weeks, I have found the past weeks very informative whilst in training. I feel that the companies cares for your well being and are always happy to help employee's no matter how big or small the problem is. All the staff are very friendly and on a daily basis go out their way to make sure your having a good day.

Cons

The only con that I have.. Is the facilties within the Ryder Building such as the canteen and break out area. The canteen is very small as there is not alot of space to sit and eat and the range of different foods are very limited, compaired to the cateen in the main building.

5.0

Oct 10, 2015

A Great Place to Work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

HomeServe had some trouble in the past but instead of denying the issues they rebuilt the company better than ever. The People (staff) are the business now and they are fully empowered to look after the Customers. It is now a very special place to work where everyone understands the long term strategy and their part in it.

Cons

There are no downsides other than it is difficult to wait for all the systems development to finish.

5.0

Aug 7, 2015

I came for 6m - and I'm still here 13 years later!

Marketing

Recommend

CEO approval

Business Outlook

Pros

+ Great opportunities to progress and move around the business for exposure to different roles + Fun environment without pressure to join in if you don't want to

Cons

- Work life balance is relative but it's tough at times - Development is all focussed on the front line customer facing staff /Senior team at the detriment of junior support staff but for people who own their own development and network you make your own opportunities.

Viewing 1114 - 1116 of 1,141 Reviews

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Jobs at HomeServe

HomeServe

HomeServe reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Customer Service Rep

A Great Place to Work

I came for 6m - and I'm still here 13 years later!

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