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      HomeServe

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      HomeServe reviews

      3.8

      77% would recommend to a friend

      (1,141 total reviews)

      Nick Kasmir

      100% approve of CEO

      69% positive business outlook

      Ratings by demographic groups

      HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,141 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

      Reviews by job title

      1K reviews
      5.0
      May 24, 2014

      On the right track - a great place to work

      Assistant marketing manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      All management are approachable no mater what level - from Head of to CEO We work hard but have fun at the same time We all understand how important the Customer is and put them first Great benefits Fantastic culture - family feel even I am proud to call my team friends and not just colleagues Marketing Director know who his wider team are, and what makes them tick - very different to 4 years ago

      Cons

      IT systems are a bit dated but this being worked on and will make a huge difference Salaries don't seem to be balanced across the same role, however they are being benchmarked at the moment

      4.0
      May 23, 2014

      A journey from great to crap to good and now we're on the way to great again

      Senior marketing manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      HomeServe is a company that does generally recognise and reward hard work. The short term past has been dark but I think the senior team have a good plan for our future and crucially this is actually being shared for once. The strategy we are following has taken us from non customer centric to too customer fluffy to where we are now which is treating Customers the way we should to make us a strong business commercially and principally. The work is quite varied in some areas so there are always new challenges to keep your mind occupied and your career developing. Some of the things we have planned for the future look very exciting. We're moving the right direction and it's great to be a part of that.

      Cons

      Expectations are high and we are still on our way back from the brink, so there isn't a great deal of room for getting it wrong, this does bring a lot of pressure. Saying that we are getting back to a culture where testing and learning (even if the learning is that something doesn't work) is accepted as part of the process of improvement. I do think that there are a great number of brown nosers emerging in the business. People who say the right things to the right people but actually do very little. There are some otherwise very intelligent leaders in this business that are totally blinded to this and instead view these people as shining lights. There are plenty of us that could completely neglect our day jobs to flounce around all day regurgitating rhetoric.

      5.0
      May 21, 2014

      Making changes to do the right thing for customers, confident these changes will deliver long term benefits.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pepople make it a fun place to work, good remuneration package. Good managers do recognise talent and harness it, more recently there is focus on development at all levels. A clear strategy has been shared by senior management and there are lots of changes to make this happen. 'Customer focussed' aren't just words there are initiatives in place to encourage all employees to suggest ways to improve things for customers. Senior Management are no longer out of reach as they have been previously, they encourage questions and feedback.

      Cons

      Inductions when moving to new roles within the business could be improved. Secondments can go on for too long (there should be a maximum period of time). Technology has been in the dark ages (this is getting better).

      Viewing 1120 - 1122 of 1,141 Reviews
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      ReviewsHomeServe reviews

      Glassdoor has 1,258 HomeServe reviews submitted anonymously by HomeServe employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe is right for you.