Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (60) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 110 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 80 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 54 reviews)); "Management are approachable and friendly regardless of peer ranking one big family" ((in 34 reviews)); "Development opportunities" ((in 31 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"Over the last few months, it has become evident that managers don't seem to care." ((in 25 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 13 reviews)); "At times the communication could be better" ((in 12 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews)); "Not as much money possible" ((in 6 reviews))

HomeServe reviews

3.8

77% would recommend to a friend

(1,141 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,141 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,141 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

1K reviews

4.0

Oct 30, 2014

My experience so far has been excellent.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The training so far has been great. It has been incredibly informative but at a steady enough pace. There seem to be many opportunities to progress within the company. The Socialites scheme seems like a good opportunity. There are plenty of overtime hours which is exactly what I have been after. And then bonus incentives are a fantastic way to motivate people to work.

Cons

Learning about all the different products and policies available to the public, which are constantly getting ammended and improved. Keeping up to date with the current policies is going to be a bit of a challenge.

4.0

Sep 22, 2014

Recent recruit to Claims Management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Interview process is fairly straightforward (telephone interview followed by competancy based face -to-face interview). Initial training for the role takes 5 weeks and is of a good standard. In general the company seems friendly towards new staff. A pay progression system for frontline staff has recently been introduced.

Cons

Parking is difficult. New employees are allocated to a car park which is a very, very, long walk to the building. Some mis-information about the parking arrangements was given by the interviewer in response to my questions. Initial pay scales are quite low (although there are opportunities for progression).

5.0

Sep 22, 2014

Energising........

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Very friendly atmosphere, good progression routes, all the support you need

Cons

some of the shifts are challenging

Viewing 1129 - 1131 of 1,141 Reviews

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Jobs at HomeServe

Comfort Advisor - HVAC Residential Sales Rep

HomeServe

HomeServe reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

My experience so far has been excellent.

Recent recruit to Claims Management

Energising........

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Jobs at HomeServe