Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 117 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 85 reviews)); "great benefits and recognition." ((in 49 reviews)); "Development opportunities" ((in 34 reviews)); "Colleagues and Customers are great." ((in 26 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"I will assume that’s a no? Again poor management." ((in 35 reviews)); "Over the last few months, it has become evident that managers don't seem to care." ((in 26 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 13 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews)); "They will stop at nothing to make more money." ((in 7 reviews))

HomeServe reviews

3.8

77% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,142 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

1K reviews

5.0

Mar 7, 2023

Great place to work

Head of people operations

Recommend

CEO approval

Business Outlook

Pros

Company care about doing the right thing for its customers and its people

Cons

It is busy place to work, always a lot to do

2.0

Feb 20, 2023

Double standards

Claims adviser

Recommend

CEO approval

Business Outlook

Pros

Development is given if you are close to management. Promote from within. Some brilliant people there… few and far between.

Cons

When people are promoted no support is given leaving incompetent first level supervisors. Senior management can’t implement something as easy as a new phone system. Promotions given to those who play the game. Relatively low pay for the job compared to other companies. Double standards from management on various topics. Rumours of people getting fired unjustified constantly. Very high attrition.

2.0

Feb 4, 2023

Made it impossible to do our jobs

Water engineer

Recommend

CEO approval

Business Outlook

Pros

The other engineers that’s it

Cons

Mangers making decisions without asking the actual engineers and when it goes wrong we have to pick up the pieces and lack of communication in general throughout the company

Viewing 136 - 138 of 1,142 Reviews

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HomeServe

HomeServe reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great place to work

Double standards

Made it impossible to do our jobs

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