HomeServe reviews

3.8

77% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

1K reviews
5.0
Dec 3, 2017

Challenging but fun with can do attitude

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Senior management believes in being as transparent as possible with communication with and between all levels a massive part of the business. Lot of good people at all levels who work hard but know how to have fun. Staff benefits and family centred events make this a special place to work. Place continues to grow with lots of opportunities available to progress if you are willing to work hard for it. Business is really trying to focus on the Customer but not leaving the People behind.

Cons

Systems aren't the best. New tech is being introduced but feels like we try to rush it and don't get it right which then results in more delays. As a result can fee like an overall tech strategy isnt in place. Not really a con but some work still needed to embed the culture we want. It is changing but as with anything this major it will take time.

5.0
Nov 5, 2017
Recommend
CEO approval
Business Outlook

Pros

I joined the company nearly 5 years ago as a Customer Service Manager. I’ve been promoted 3 times, worked in 3 different places in the UK and have never felt more trusted by leaders to do the right thing. I’m a normal guy from a humble background, I have to pinch myself sometimes when I think about what I’m doing at the moment. This is down to having people leading our company truly caring about their people and enabling them to develop their career, I’m not the only one. The Chief Operating Officer is the person who has been a champion of me throughout the last two years and I’m truly grateful. That said the CEO, Chief Risk Officer, People Director, Transformation Director, Commercial Director and many others have all shown a keen interest in my progression. I’ve learnt a lot in my time so far and looking forward to another 5 years! This is a people focussed company with leaders at the helm who only have the best interests of its Employees and Customers at heart, that I am sure of.

Cons

Not a con for me but you don’t enjoy innovation, change and a fast pace then this isn’t the company for you.

5.0
Oct 26, 2017

You can make a difference

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you have the energy, tenacity, Customer focus and commercial flair - you will not go far wrong in making HomeServe your next career step. The business is growing in the right way, which opens up opportunity across the UK divisions & wider group for those who want to make a difference.

Cons

Greater flex with home working would ease the travel burden on many

Viewing 172 - 174 of 1,142 Reviews

Glassdoor has 1,259 HomeServe reviews submitted anonymously by HomeServe employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe is right for you.