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HomeServe

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HomeServe reviews

3.8

76% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

68% positive business outlook

Ratings by category

4.4

Diversity & inclusion

3.9

Culture & values

3.9

Work/Life balance

3.8

Compensation and benefits

3.7

Career opportunities

3.6

Senior management

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Reviews by job title

1K reviews
3.0
Aug 23, 2021

N/a

Sales assistant
Recommend
CEO approval
Business Outlook

Pros

You get overtime long hours of work if you actually want to earn sufficient

Cons

No comments can think of anything good I liked the training while at homeserve, that was it. Very in-depth and robust training.

4.0
Aug 20, 2021

No progression

Employee relations
Recommend
CEO approval
Business Outlook

Pros

Great culture and friendly environment. management supportive of employees and work life balance

Cons

Lack of career progression for staff and development opportunities for people

2.0
Mar 10, 2021

Shocking

Heating engineer
Recommend
CEO approval
Business Outlook

Pros

Well Equipped, 4day summer week, not a lot else

Cons

Constantly having to explain yourself. Managers only interested in their KPI spreadsheet, when the systems changed went from being at the top to struggling to hit targets due to massive area increase, constant Emails from managers with heading YOU MUST YOU MUST. Not treated like a human just a number, seen managers actively cause problems for engineers and try get rid of because they struggled to hit targets due to area and no part centres near by and cause KPIs not being hit. No loyalty, will hang you out to dry. Get told I can Make you work this and I Was there for contract renegotiation, their was no negotiating, it was sign this or you have no job. You agree to give them 30mins morning amd evening and 30min travel, managers don’t even understand this, unable to plan your evenings due to this constant pressure. High turn over of engineers. Best thing I did was leave, never felt more relaxed or happy.Worse place ever worked

avatar
HomeServe Response
5y
Thanks for leaving your review. I’m glad you’re in the right role for you now. We’ve been on one hell of a journey over the last few years but overall it’s been a good and worthwhile one. One of the things we had to do was to put everyone on the same terms and conditions. We did that without anyone losing a penny and I’m really proud of that. I know that meant that some had to work more evenings and weekends but I think we got the right balance overall. Yes, people left because they didn’t like that change, but it was necessary to make it fair for everyone. With the 30 minutes for travel in your own time before and after each shift, that’s a reasonable ask and I don’t believe this means you can’t manage your evenings. I am worried by the points you make about managerial style, the points you make here do not resonate with me. One of the big tasks over the last few years has been to move away from the pointy management style you describe towards a coaching culture where the engineer takes responsibility for their own performance together with the manager. I’m going to take a good look at that again. Good luck for the future! Martin Holloway Director of Field Operations
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Glassdoor has 1,259 HomeServe reviews submitted anonymously by HomeServe employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe is right for you.