Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at HomeServe?

76% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 109 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 85 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 57 reviews)); "Colleagues and Customers are great." ((in 25 reviews)); "Good pay and perks." ((in 20 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"I will assume that’s a no? Again poor management." ((in 36 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 14 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews)); "Not as much money possible" ((in 6 reviews))

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HomeServe

HomeServe reviews

3.8

76% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

68% positive business outlook

Ratings by category

4.4

Diversity & inclusion

3.9

Culture & values

3.9

Work/Life balance

3.8

Compensation and benefits

3.7

Career opportunities

3.6

Senior management

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

2.0

Feb 15, 2022

Not a place to excel

Custormer service representative

Recommend

CEO approval

Business Outlook

Pros

Good training schemes, good facilities

Cons

No personal care to individuals and personal growth

1.0

Feb 2, 2022

Stay away

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Nice people to work with

Cons

Terrible money, under £20k which I'm surprised is even legal. Constantly having to take call after call, often from angry/abusive customers. Monitored on everything, even going to the toilet. Chronically understaffed which meant calls were always queuing. It just made better business sense for them to overwork their staff and make customers wait on hold than it did to employ more people. Barely any opportunity for advancement

2.0

Oct 25, 2021

Hierarchical and no career progression

Senior data analyst

Recommend

CEO approval

Business Outlook

Pros

- use of latest technology - right mindset ppl - work from home

Cons

- project either last for centuries or nothing at all. - if you are unlucky to work on small project which doesnt get fund or get deprioritised , you will be tossed to any project/team with very less or no communication from HR.

Viewing 235 - 237 of 1,142 Reviews

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Jobs at HomeServe

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