Does Hotwire Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Hotwire Communications employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Hotwire Communications. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Hotwire Communications?

57% of Hotwire Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hotwire Communications 3.3 out of 5 for work life balance, 3.2 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Hotwire Communications?

Customer Service Representative (19) , Account Manager (14) , Customer Engagement Specialist (10) , Field Service Technician (9) , Installation Technician (9) , Technician (6) , Launch Account Manager (5) , Project Manager (5) , NOC Engineer (4) , Talent Acquisition Specialist (4) , Technical Engagement Specialist (4) , Technical Support Representative (4) , Business Development Executive (3) , Manager (3) , Service Technician (3)

What are the pros of working at Hotwire Communications according to real employee reviews?

"Some good people to work with." ((in 22 reviews)); "Good Pay" ((in 16 reviews)); "Decent benefits" ((in 11 reviews)); "Culture is great." ((in 8 reviews)); "Employees are all nice" ((in 6 reviews))

What are the cons of working at Hotwire Communications according to real employee reviews?

"Management was horrible and did not do their jobs." ((in 33 reviews)); "does not give raises or perks." ((in 12 reviews)); "No training or incentive programs." ((in 10 reviews)); "My manager was on time away, and another manager wanted me to tell her if she doesnt she would face up to $300" ((in 8 reviews)); "Upper management knows of this supervisor's foolishness and continue to keep him employed because of reasons unknown." ((in 7 reviews))

What are the top reviewed Hotwire Communications locations?

Fort Lauderdale , Miami , Bala Cynwyd , Naples , Tucker , Boca Raton , Miramar , Wynnewood , West Palm Beach , Atlanta , Cypress , Charlotte , Philadelphia , Fort Myers , Hollywood , Orlando , Buford , Port St Lucie , Cypress Creek , Rockford , Foristell , Raleigh , Salisbury , Dallas , San Antonio , San Juan , Levittown , North Miami Beach , Palm Beach , Pembroke Pines

Hotwire Communications reviews

3.3

57% would recommend to a friend

(316 total reviews)

Kristin Johnson

68% approve of CEO

58% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (316 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Hotwire Communications has an employee rating of 3.3 out of 5 stars, based on 316 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hotwire Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

316 reviews

5.0

Nov 28, 2018

Great place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Fast growing company with lots of opportunity for advancement.

Cons

Communication between departments could use lots of work!

2.0

Nov 27, 2018

Don't Do It!!!

Technical support analyst/tier i

Recommend

CEO approval

Business Outlook

Pros

Decent company if you are looking to start in customer service or tech support. The staff is friendly and will help you when needed. Starting to get better with boosting moral with company events,

Cons

I quit because I was being used for my expertise and never got a raise. We went over a whole year without a manager. The supervisors were decent and only 1/2 of the team lead was good. The other didn't deserve it and no one respected shim. Ga reps held the company down and FL reps didn't know what they are doing. Management made a competition out of the 2 call centers. They need to train everyone the same and stick to the SOP. Launch is lying to sell big contracts because they get commission and the infrastructure sucks. This company was created from a real estate mogul who got with his buddies and monopolized home owners associations to bring in telcom with multi-year contracts with Jewish lawyers from Harvard and forced service on them. The only way to get out is to buy out the contract. To get ahead you have to fraternize if you know what I mean. -TP

5.0

Nov 20, 2018

Company is great

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great company to work for. Career advancements, they promote within. Family oriented, customer driven.

Cons

No cons at this time.

Viewing 223 - 225 of 316 Reviews

Jobs at Hotwire Communications

Remote Contact Center Supervisor

Launch Account Manager - Developing Markets

Phoenix, AZ

View job