Pros
Your teammates, most every one is pretty nice.
Cons
They've made so many changes to the support org people are literally leaving in a mass exodus. Pay is absolute crap for the knowledge you hold, the situations you need to resolve, and the request to hit their metrics. Upper management has literally dropped the ball with the support org when so many people were pushing back against the changes they wanted to implement. Changes that were made by people who never held an actual customer support rep position in their lives. Guess what happened?! Metrics tanked, SLA's tanked, great workers left, they laid people off, then had the audacity to tell people to work harder, then a bunch more people left. When I left they were trying to do some stupid contests to give people a -chance- at earning more money. Essentially getting people to work harder with no guarantee of more pay. Don't drink the Kool aid.
